System Support and Maintenance:

• Operational Support: Provide daily operational support for the RMS, ensuring that system functions are performed accurately and efficiently.
• Maintenance: Perform routine maintenance tasks, including system updates, backups, and troubleshooting of system issues.

Troubleshooting and Repair:

• Technical Support: Diagnose and resolve technical issues related to the RMS, including software malfunctions and hardware problems.
• Repair: Implement corrective actions to repair and restore system functionality, coordinating with vendors or IT support as needed.

System Monitoring:

• Monitoring: Monitor the performance of the RMS, including system health, resource utilization, and data integrity.
• Alerts: Respond to system alerts and notifications, addressing issues promptly to minimize downtime.

User Support:

• Assistance: Provide support to end-users, including answering questions, resolving issues, and offering guidance on system use.
• Training: Assist in training users on how to effectively use the RMS and its features.

Documentation and Reporting:

• Record Keeping: Maintain accurate records of system maintenance, troubleshooting activities, and user support interactions.
• Reporting: Prepare and submit reports on system performance, issues, and resolution status to the RMS Supervisor.

System Upgrades and Improvements:

• Upgrades: Assist with the implementation of system upgrades, including installing new software, configuring new features, and testing functionality.
• Improvements: Identify opportunities for system improvements and collaborate with the RMS Supervisor to implement enhancements.

Compliance and Safety:

• Regulatory Compliance: Ensure that all system operations and maintenance activities comply with relevant regulations and organizational policies.
• Safety Protocols: Follow and enforce safety protocols related to the use and management of RMS hardware and software.

Collaboration and Communication:

• Team Collaboration: Work closely with other RMS team members and IT staff to address complex issues and support system initiatives.
• Communication: Effectively communicate with stakeholders, providing updates on system status and addressing any concerns.

Skills

Technical Expertise:

• RMS Knowledge: Strong understanding of Resource Management Systems and related technologies.
• Technical Skills: Proficiency in using and troubleshooting RMS software and hardware.

Problem-Solving:

• Troubleshooting: Excellent problem-solving skills to diagnose and resolve technical issues efficiently.
• Analytical Skills: Ability to analyze system performance and implement solutions to improve functionality.

Communication:

• Effective Communication: Strong verbal and written communication skills for interacting with end-users, team members, and stakeholders.
• Customer Service: Ability to provide high-quality support and assistance to users.

Organizational Skills:

• Time Management: Ability to manage multiple tasks and priorities effectively.
• Attention to Detail: High level of attention to detail in system maintenance, troubleshooting, and documentation.

Educational Background:

• Education: Associate’s degree or technical certification in Information Technology, Computer Science, or a related field.
• Experience: Relevant experience in system support or technical roles, with hands-on experience in managing and troubleshooting RMS.