Key Responsibilities
- Operational Management:
- Daily Operations: Oversee the daily operations of the Work Control Centre, ensuring that work activities are conducted smoothly and efficiently.
- Work Requests: Manage the intake, prioritization, and scheduling of work requests from various departments or external parties.
- Coordination and Communication:
- Team Coordination: Coordinate and assign tasks to team members, ensuring effective use of resources and timely completion of work orders.
- Communication: Serve as the primary point of contact for internal and external communications related to work activities and requests.
- Resource Management:
- Resource Allocation: Allocate resources, including personnel and equipment, to work orders based on priority and availability.
- Scheduling: Develop and manage work schedules to ensure that tasks are completed in a timely manner and in accordance with operational priorities.
- Data Management and Reporting:
- Record Keeping: Ensure accurate and up-to-date records of work requests, status updates, and completed tasks.
- Reporting: Prepare and submit regular reports on work activities, performance metrics, and any issues or incidents to senior management.
- Quality Control and Compliance:
- Standards: Ensure that all work activities comply with organizational standards, safety regulations, and industry best practices.
- Quality Assurance: Monitor and review work to ensure that it meets quality standards and addresses any discrepancies or issues.
Skills
Essential Skills and Qualifications
- Leadership and Management:
- Team Leadership: Strong leadership skills to effectively manage and motivate a team.
- Resource Management: Ability to allocate resources and manage work schedules efficiently.
- Communication:
- Effective Communication: Excellent verbal and written communication skills for interacting with team members, stakeholders, and external parties.
- Collaboration: Ability to work collaboratively with other departments and teams to achieve operational goals.
- Organizational Skills:
- Multitasking: Strong organizational skills to manage multiple tasks and priorities simultaneously.
- Attention to Detail: High level of accuracy and attention to detail in managing work activities and records.
- Technical Proficiency:
- System Knowledge: Familiarity with Work Control Centre software and systems for managing work activities and data.
- Technical Skills: Basic understanding of operational procedures and work management principles.
- Problem-Solving:
- Analytical Skills: Strong problem-solving abilities to address and resolve operational issues effectively.
- Adaptability: Ability to adapt to changing circumstances and handle unexpected situations.
- Educational Background:
- Education: Bachelor’s degree in Operations Management, Facilities Management, Engineering, or a related field is preferred.
- Experience: Previous experience in a control center, operations coordination, or similar role is advantageous.