IT Help Desk

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Job Description:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution

 

 

Job Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, email or over the phone.
  • Walk users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN)
  • Install computer peripherals for users.
  • Escalate unsolved issues to next higher-level support.

Support users in other branches in the absence of IT Help Desk

Skills

Job Requirements:

  • Bachelor in Information Technology
  • CCNA/MCSA/A+/Network+ is a plus
  • Work under Pressure
  • Self-Initiative, Self-Confidence & Problem solving 
  • Good listener & Quick Learner


Post date: 01 Rabi al-awwal 1446 - Today
Publisher: Bayt
Post date: 01 Rabi al-awwal 1446 - Today
Publisher: Bayt