Company Description Tahalufbrings together strategically important commercial communities from the Kingdom of Saudi Arabia, the wider Gulf region and from around the world through a portfolio of world-class exhibitions and digital platforms. Following the successful launches of award-winning tech events LEAPand Black Hat, Tahaluf will bring iconic Informabrands to the Kingdom of Saudi Arabia including Cityscape, CPHIand Cosmoprofserving the global real estate, pharmaceutical and beauty industries respectively, in 2023 and 2024. Job Description The Operations Manager is responsible for the professional operational delivery of events, features and projects for their allocated portfolio. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year. In collaboration with the Event Operations Director , Group Operations Managers & other Operations Managers you will be responsible for the resourcing and scheduling of the operations within your allocated portfolio. You will manage line reports on a day-to-day basis, each of these may be allocated across multiple event portfolios throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually. It is expected that you will personally lead & deliver the Operations on an agreed number of shows. The Operations Manager should lead by example and always demonstrate professional responsibility to the department, confidently communicating on all levels internally and externally. Job Summary/Responsibilities Key Performance Indicators Personally lead & deliver the Operations on an agreed number of shows per year as well as complete oversight and management of the operations on your allocated portfolio of events. Be a key point of contact for the show teams in all matters on your allocated shows, internal and external. Working with the EMEA Operations Management team to establish excellent service & meet stakeholder expectations. Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA. Accountability for setting, regular forecasting & achieving operational show budgets within allocated portfolio of events. Ensure all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events. Ensuring all events & line reports are working within the company’s H&S, Security & Sustainability guidelines at all times Creation, Management and implementation of internal and external Service Level Agreements. Adhere to all Informa compliance requirements and monitor direct report & supplier performance accordingly to ensure they do likewise. Perform any other duties commensurate with the grade and level of responsibility Management & Leadership Work with your allocated Operations team members gathering the event team’s requirements, understanding their strategy, key components for fulfilment - ensuring the project plan fits these needs. Completing event reports, corrective actions register and KPI analysis on each event at the end of cycle. Manage, mentor & develop line reports & others within the EMEA Operations team aiding retention thus ensuring the team is maintained at optimum levels Setting, monitoring & management of direct reports’ performance objectives, career development planning and setting long term personal goals. Ongoing monitoring and management of performance for all line reports according to company standards at all times. Regular & effective 1-2-1 meetings with direct reports, Group Operations Manager, members of the EMEA Operations Management Team and any other key stakeholders to ensure accurate planning and strategic direction maximising operational performance. Share your best practice examples with other teams to enhance their capabilities and to create a more consistent ‘Informa experience’. Monitor best practice in other companies and bring your insights to Informa to keep us ahead of the competition. Show-specific tasks Personal responsibility for the technical delivery & management of several events in the year working as the allocated Operations Manager. Accountability for your own and your direct reports, production, communication and implementation of individual show project plans ensuring all tasks are carried out on a timely basis & within deadlines set. Attendance & contribution at event strategy days upon request. Post event KPI Reporting and analysis with ability to set objectives for team members to improve service delivery YOY. In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on events through the SRM programme governance. Providing information for assessment collating suitable reports & dashboards for use in SMT decision making. Compliance / legal / H&S / Sustainability In collaboration with the Procurement team, contribute to the procurement activity for your allocated portfolio(s) throughout the year through utilisation of Coupa. In collaboration with the Technical Services team and Group HSS ensure your direct reports, events & suppliers meet or exceed our H&S requirements. Work on remedial measures where necessary. Be an active partner of the EMEA Sustainability team and look for opportunities to support and enhance our sustainability initiatives. Be an avid promoter & implementer of our Better Stands Programme within your allocated events. Customer Experience Work on the implementation of changes / improvements to the Customer Journey. Support this work to ensure consistent operational delivery. Leads by example to ensure Ops team know what customer service level is expected. Sets up routes of communication, constructive feedback with internal and external parties to always ensure best customer experience. Continually evaluates processes to ensure they are appropriate for customer needs. Ensures customer feedback is translated into future process changes. Qualifications Qualities needed for the role Must have independently and successfully managed operations on multiple large events to a consistently high standard. Experience of managing, supporting & developing multiple line reports simultaneously. You will possess a good working knowledge of the exhibition industry & venues as well as a great working relationship with all official contractors. Effective communication skills – being able to liaise with Operations team members as well as working with & reporting to Director Level individuals throughout the portfolio(s). Familiarity with good procurement practices Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions. Ability to anticipate problems and/or put contingency plans in place A proven ability to work to tight deadlines, with attention to detail under pressure is a pre requisite. Willingness and ability to travel / work across differing time zones especially within the EMEA region Proven knowledge of exhibition H&S Guidelines and implementation. Computer literate and proficient in the use of commonly used business software and project management software Effective verbal and written English IOSH Managing Safety Certificate (or equivalent) as a minimum. Additional Information All your informa Core Benefits: Medical Insurance for individual and family Annual leave – 25 days or 28 days (for senior managers)Manager and above, School fees contribution, 40,000 SAR per child per year, up to a max of three children Wellbeing Benefits Light Sundays – no meetings / self-development focus Working anywhere – 1 month every year, or for senior managers and above, 2 months every year Additional Expat Benefits Only: Paid visa costs – individual and family up to a max of three children Paid flight to KSA – individual only Relocation costs to cover a hotel room – up to 60 days (single / family room), & Excess baggage allowance of up to SAR 2500 Cost of an Annual trip home – economy class - individual only On leaving the company - paid flight home for you and end of service gratuity payment (if applicable)Additional Benefits where the Saudi National is relocating within KSA Only: Paid flight to KSA – individual only Relocation costs to cover a hotel room – up to 60 days (single / family room), & Excess baggage allowance of up to SAR 1500
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