Who We Are

We are the leading partner in the luxury sector in the Middle East, owning over 600 stores and representing 300 brands. With over 65 years of experience in the region, we have become a key player in the beauty, fashion, and gifting sectors by providing exceptional services to our partners and delighting all our customers. We are rapidly transforming from a traditional luxury distribution and retail organization in the Middle East into a hybrid retail business that makes the luxury experience accessible to our customers everywhere.

To support our next phase of growth, we aim to build a world-class team and leverage technology and data in the continuous development of every aspect of our operations, from traditional retail to supply chain and customer loyalty. For this reason, we are looking for the best talent to join us on our journey to explore new horizons together.

Your Responsibilities

At Chalhoub, creativity is a team effort! As a Store Supervisor, you will be responsible for leading a sales team to achieve sales targets while providing an exceptional guest experience and supporting the implementation of CRM, customer experience, and other key customer and employee initiatives in the store. Your tasks will include:

• Fostering talent within the team through on-the-job training and extended assignments in coordination with the HR Business Partner.
• Enhancing the employee satisfaction index through initiatives, culture, and employee experiences.
• Overseeing daily store operations related to visual merchandising, retail POS compliance, and sales team schedules.
• Providing support to store staff during events held in the store.
• Acting as the main point of contact with the back-office team.
• Ensuring that Click & Collect orders are processed within service level agreements.
• Ensuring the team captures customer data in accordance with the requirements of the marketing team.
• Promoting the loyalty program (MUSE) and ensuring team members are familiar with app offers, etc.
• Driving revenue targets for the store.
• Boosting in-store sales.
• Supporting customer experience initiatives in the store.
• Providing feedback on what works and what does not in the store.
  
  

What You Need to Succeed

• 2+ years of experience in luxury retail (jewelry/accessories preferred).
• Previous experience in a supervisory role for a sales team.
• Proven track record of achieving sales targets.
• Excellent communication and customer service skills.
  
  

What We Can Offer You

With us, your ambitions will become a reality. We will help you design your career journey through rich experiences, learning and development opportunities, and exposure to different tasks within your role or through internal mobility. Our group provides diverse career paths for exceptional people every day.

We value the contribution you bring and strive to offer a competitive benefits package that includes healthcare, contribution to children's education, remote working policies, flexible working policies, and exclusive employee discounts. To view all our benefits and features, click here

A Call to All Candidates!

We believe that inspiring our customers and bringing them joy and happiness depends primarily on diversity; intellectual and cultural diversity, and constructive differences in abilities and perspectives. Therefore, the Chalhoub Group is committed to the principles of inclusion and diversity in everything it does.

We welcome all candidates to apply and become part of our bright future. We consider all applications based on merit and equal opportunity, regardless of gender, age, race, religion, or origin, while always striving to utilize the talents of people with determination.