Who We Are

We are a leading partner for luxury brands in the Middle East. With over 600 stores and 300 brands, and 65 years of experience in the region, we have become a major player in the beauty, fashion, and gifting sectors by providing exceptional services to our partners and delighting our customers. We are rapidly transforming from a traditional distribution and retail company into a hybrid retail business that makes luxury products accessible to our customers everywhere.

To support our next phase of growth, we aim to build a world-class team and leverage technology and data to continuously improve every aspect of our operations, from traditional retail to supply chain and customer loyalty. Therefore, we are looking for top talent to join us on our journey to explore new horizons together.

Your Role

At Chalhoub, creativity is a team effort! As a Store Supervisor, you will be responsible for leading a sales team to achieve sales targets while providing an exceptional guest experience and supporting the implementation of CRM, customer experience, and other key customer and staff initiatives in the store. Your duties will include:

• Fostering talent within the team through on-the-job training and extended assignments in coordination with the People Partner.
• Enhancing the employee satisfaction index through initiatives, culture, and employee experiences.
• Overseeing daily store operations related to visual merchandising, retail POS compliance, and sales team schedules.
• Providing support to store staff during in-store events.
• Acting as the main point of contact with the back-office team.
• Ensuring click-and-collect orders are processed within service level agreements.
• Ensuring the team captures customer data as per marketing team requirements.
• Promoting the loyalty program (MUSE) and ensuring team members are familiar with app offers, etc.
• Driving revenue targets for the store.
• Boosting in-store sales.
• Supporting in-store customer experience initiatives.
• Providing feedback on what is working and what is not in the store.
  
  

What You Need to Succeed

• 2+ years of experience in luxury retail (jewelry/accessories preferred).
• Previous experience in a sales team supervisory role.
• Proven track record of achieving sales targets.
• Excellent communication and customer service skills.
  
  

What We Offer You

We will help turn your ambitions into reality. We will assist you in designing your career journey through rich experiences, learning and development opportunities, and exposure to different tasks within your role or through internal mobility. Our group provides diverse career paths for exceptional people every day.

We value the contribution you make, and we strive to provide a competitive benefits package that includes health insurance, children’s education support, remote work policies, and flexible working arrangements, as well as exclusive employee discounts. To view all our benefits and features, click here.

A Call to All Candidates!

We believe that inspiring our customers and bringing them joy and happiness depends primarily on diversity—intellectual and cultural diversity, and constructive differences in capabilities and perspectives. Therefore, the Chalhoub Group is committed to the principles of inclusion and diversity in everything we do.

We welcome all candidates to apply and become part of our bright future. We consider all applications based on merit and equal opportunity, regardless of gender, age, race, religion, or origin, while remaining dedicated to leveraging the talents of people of determination.