Job Description of an IT support Officer

Maintain essential IT operations, including operating systems, security tools, applications,

•             servers, email systems, laptops, desktops, software, and hardware

•             Handle business-critical IT tasks and system improvements

•             Enable faster and smarter business processes and employee productivity

•             Research and evaluate emerging technologies, hardware, and software

•             Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used

•             software and applications, such as Microsoft, Adobe, and Google Workspace

 Responsibilities:

•             Install, configure, and support workstation software, hardware, printers, and phones

•             Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

•             Execute systems and network design, documentation, implementation, testing, and

•             administration, and ensure components meet business needs and work together seamlessly

•             Implement applications and software upgrades and troubleshoot any performance issues

•             Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications

•             Two years of experience in IT

•             Deep knowledge of operating systems, current equipment and technologies, enterprise

                backup and recovery procedures, and system performance monitoring tools

•             Excellent interpersonal skills

•             Ability to maintain confidentiality of company information

•             Preferred skills and qualifications

•             Bachelor’s degree (or equivalent) in computer science

•             Project management experience

•             Professional certification