About the Role

Luxury Collection is seeking an AsstMgr-Front Office -Saudi only to assist the Front Office Manager in daily operations. This full-time role involves supervising staff and administering front office functions across Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas. The Assistant Manager will work with both managers and employees to ensure efficient check-in and check-out processes, aiming to maximize departmental financial performance and ensure guest and employee satisfaction.

Key Responsibilities

• Lead and influence team members using interpersonal and communication skills, advocating for sound financial and business decision-making.
• Supervise and manage daily operations, ensuring quality standards and meeting customer expectations.
• Develop specific goals and plans to prioritize, organize, and accomplish work objectives.
• Handle guest complaints, disputes, grievances, and conflicts effectively.
• Collaborate with the Front Office Manager to continuously improve departmental service.
• Communicate clear and consistent messages regarding Front Office goals to achieve desired results.
• Participate in the development and implementation of corrective action plans based on guest feedback.
• Provide guidance, feedback, and individual coaching to employees to improve service performance.
• Serve as a role model for appropriate behaviors and guest relations, demonstrating hospitality skills.
• Implement customer recognition programs and ensure compliance with all Front Office policies, standards, and procedures.
• Monitor adherence to credit policies and procedures to minimize bad debts.
• Provide information to supervisors and co-workers via various communication channels.
• Analyze information and evaluate results to solve problems and choose optimal solutions.
• Inform and update executives, peers, and subordinates on relevant information in a timely manner.
• Function in place of the Front Office Manager during their absence.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Ability to understand employee positions to perform duties in their absence.
• Demonstrated honesty, integrity, and leadership by example.
• Proven ability to foster mutual trust, respect, and cooperation among team members.
• Experience in managing day-to-day operations and ensuring service quality.
• Strong problem-solving and conflict resolution skills.

Candidate Profile

The ideal candidate will have an appreciation for evocative storytelling, a keen interest in destination heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality. This role is open to Saudi nationals only. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds, culture, talent, and experiences of its associates.

About Luxury Collection

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers authentic experiences that evoke lasting memories. With over 100 years of experience, originating from the Italian CIGA brand in 1906, The Luxury Collection continuously evolves to meet the desires of luxury travelers. Each hotel and resort is a unique expression of its locale, providing a portal to the destination’s cultural charms and treasures. Joining The Luxury Collection means becoming part of a portfolio of brands within Marriott International.