About the Role

The Ritz-Carlton is seeking a Head Baker and Pastry to lead the pastry team. This full-time role involves overseeing the preparation of quality and consistent pastries across all areas, while also demonstrating creative baking and decorating talents. The Head Baker and Pastry will work to enhance guest and employee satisfaction while managing the operating budget and maintaining high standards.

Key Responsibilities

• Lead and supervise the pastry culinary team, fostering mutual trust and cooperation.
• Manage day-to-day operations, ensuring productivity and adherence to expectations.
• Prepare food items and execute requests, personally performing tasks as needed.
• Develop and create new applications, ideas, and products, including artistic contributions.
• Maintain food preparation, handling, storage, purchasing, and receiving standards.
• Ensure compliance with all Food & Beverage policies, standards, and applicable laws.
• Check the quality of raw and cooked food products to meet established standards.
• Assist in determining food presentation and creating decorative food displays.
• Provide exceptional customer service, focusing on guest satisfaction and retention.
• Train employees in safety procedures and supervise adherence to loss prevention policies.
• Purchase appropriate supplies and manage inventories according to budget.

Team Leadership and Development

• Utilize interpersonal and communication skills to lead and influence the team.
• Encourage sound financial and business decision-making, demonstrating honesty and integrity.
• Establish and maintain collaborative relationships with employees.
• Solicit employee feedback and review satisfaction results to address concerns.
• Participate in training staff on menu items, including ingredients and preparation methods.
• Assist in the interviewing and hiring of team members with appropriate skills.

Qualifications and Requirements

• 2-5 years of experience in a relevant role.
• Demonstrated creative baking and decorating talents.
• Ability to lead and manage a culinary team effectively.
• Strong understanding of sanitation and food standards.
• Proficiency in managing operating budgets and achieving performance goals.
• Commitment to continuous improvement in service performance.

Company Culture and Standards

The Ritz-Carlton, part of Marriott International, is committed to delivering exceptional luxury service. The successful candidate will uphold the "Gold Standards" of The Ritz-Carlton, which guide daily operations and define the brand's reputation for luxury hospitality. This includes embodying the Employee Promise, Credo, and Service Values, and contributing to a culture that values creativity, thoughtfulness, and compassion.

Additional Information

This role involves providing information to supervisors and co-workers, analyzing information to solve problems, and attending pertinent meetings. The Ritz-Carlton is an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated, with a commitment to non-discrimination.