Job Purpose The KPI Specialist is responsible for developing, monitoring, analyzing, and reporting Key Performance Indicators (KPIs) across the organization. The role supports management in measuring business and employee performance, identifying performance gaps, and ensuring alignment between departmental objectives and the company’s strategic goals. Key Responsibilities Develop and maintain KPIs aligned with the company’s strategic objectives and departmental goals. Coordinate with departments to define clear, measurable, and achievable performance indicators. Monitor KPI performance and track progress against established targets. Prepare regular KPI reports, dashboards, and performance summaries for management. Analyze performance data and identify trends, gaps, and areas for improvement. Support departments in developing corrective and improvement action plans. Ensure KPI data is accurate, consistent, and submitted within agreed timelines. Conduct periodic reviews of KPIs and recommend adjustments when business priorities change. Establish performance measurement methodologies and ensure consistent application across departments. Support management in evaluating employee and departmental performance based on agreed KPIs. Maintain KPI databases, records, and performance documentation. Collaborate with HR and department managers on performance management and goal-setting processes. Provide insights and recommendations based on KPI results to support business decisions. Assist in developing automated dashboards and performance tracking tools where applicable. Ensure confidentiality and proper handling of performance-related information. Qualifications Bachelor’s degree in Business Administration, Human Resources, Management, Statistics, Data Analytics, or a related field.2–5 years of experience in KPI management, performance management, business analysis, or a related field. Strong knowledge of KPI development and performance measurement methodologies. Advanced Microsoft Excel skills; experience with Power BI is highly preferred. Strong analytical and problem-solving skills. Excellent reporting and presentation skills. Strong attention to detail and data accuracy. Good communication and stakeholder-management skills. Key Competencies KPI & Performance Management Data Analysis Reporting & Dashboard Development Strategic Thinking Problem Solving Attention to Detail Communication Skills Business Acumen Microsoft Excel & Power BIPlanning & Organization