About the Role

St. Regis Hotels & Resorts is seeking a Training Manager to join its team in the Red Sea region. This full-time role requires 5-10 years of experience and is central to fostering company values and philosophy. The Training Manager will ensure all training and development activities are strategically aligned with the organization's mission and vision, working closely with the property leadership team to identify and address employee and organizational development needs. The primary objective is to implement and oversee effective training programs that contribute directly to achieving desired business results, covering topics such as product knowledge, company philosophy, customer service excellence, and leadership skills.

Training Program Administration

• Promote and inform employees about all available training and development programs.
• Exhibit leadership in guest hospitality, exemplify excellent customer service, and cultivate a positive atmosphere for guest relations.
• Assist employees in identifying specific behaviors that contribute to service excellence.
• Ensure employees receive ongoing training to understand guest expectations.
• Utilize effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meet with the training cadre regularly to support training efforts.
• Observe service behaviors of employees and provide constructive feedback to individuals and/or managers.

Program Design and Planning

• Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identify performance gaps and work with managers to develop and implement appropriate training to improve performance.
• Make any necessary adjustments to training methodology and/or retrain as appropriate.
• Align current training and development programs to effectively impact key business indicators.
• Establish guidelines so employees understand expectations and parameters.
• Develop specific training to improve service performance.
• Drive brand values and philosophy in all training and development activities.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Program Evaluation and Effectiveness

• Monitor enrollment and attendance at training classes.
• Meet regularly with participants to assess progress and address concerns.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Review comment cards, guest satisfaction results, and other data to identify areas of improvement.
• Measure transfer of learning from training courses to the operation.
• Ensure adult learning principles are incorporated into training programs.

Financial Management

• Participate in the development of the training budget as required.
• Manage the budget in alignment with Human Resources and property financial goals.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Utilize a P-card, if appropriate, to control and monitor departmental expenditures.

Qualifications and Experience

The ideal candidate for this full-time Training Manager position will possess 5-10 years of relevant experience in training and development, preferably within the hospitality sector. A strong understanding of adult learning principles and demonstrated ability to design, deliver, and evaluate effective training programs are essential. The role requires a professional who can drive brand values and philosophy through all training activities and measure the return on investment of training initiatives.