About the Role

TAWANTECH is seeking an experienced Senior Systematics Support Engineer (IM/ST) to join its team in Riyadh, Saudi Arabia. This full-time position is dedicated to providing operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST) applications. The role ensures the availability, stability, and performance of batch processing and online transaction environments running on IBM Mainframe (z/OS).

Key Responsibilities

• Provide Level 2/Level 3 production support for Systematics IM/ST applications.
• Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
• Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs.
• Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
• Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
• Monitor application health, system performance, and batch execution to ensure operational stability.
• Support application releases, production deployments, and implementation activities.
• Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
• Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
• Participate in disaster recovery testing, production readiness reviews, and change implementation.
• Mentor junior support engineers and provide technical guidance during major production incidents.
• Ensure compliance with SLAs, operational procedures, and ITIL best practices.

Required Experience and Qualifications

• 6-10+ years of experience in Mainframe Production Support.
• Minimum 4+ years supporting Systematics IM/ST applications in enterprise banking or financial services environments.
• Strong hands-on experience with COBOL, JCL, and VSAM.
• Experience supporting large-scale batch processing and mission-critical production systems.
• Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent.
• Experience working in ITIL-based production support environments.
• Knowledge of banking core systems and transaction processing is highly desirable.

Technical Skills and Competencies

• COBOL
• JCL
• VSAM
• Systematics IM/ST production support
• EOD/BOD batch monitoring and support
• Batch scheduling and job dependency management
• Production troubleshooting and root cause analysis
• JCL debugging and optimization
• VSAM file management and troubleshooting
• Mainframe production monitoring
• Incident, problem, and change management
• Performance monitoring and operational support

Work Environment

This position is part of a 24x7 production support organization, requiring active participation in incident resolution and monitoring activities. The primary hosting environment for these applications is IBM z/OS on IBM Mainframe systems.

Application Information

Candidates who meet the outlined requirements and possess the relevant experience are encouraged to apply for this full-time role in Riyadh.