About Lucidya and the Role

Lucidya is an AI-native platform specializing in customer experience (CX) intelligence, designed to autonomously manage entire customer lifecycles from initial engagement through retention and growth. We are seeking a Sr Account Executive - Agentic AI to join our team in Riyadh, Riyadh Province. This full-time role requires 5-10 years of experience and serves as the commercial front line for introducing our Agentic AI platform to enterprise and government organizations.

Strategic Impact of the Role

The Sr Account Executive will play a pivotal role in guiding organizations through their AI transformation in customer operations. This position involves selling Lucidya's Agentic AI platform, which deploys autonomous AI agents to manage customer interactions at scale, reduce tier-1 contact center volume, and learn continuously. The focus is on facilitating business transformation rather than merely offering a tool. The successful candidate will engage with C-suite stakeholders, including CX leaders, COOs, and digital transformation heads, navigating complex enterprise sales cycles to build robust business cases and drive commercial outcomes.

Core Responsibilities

• Revenue & Pipeline Management: Own enterprise and government Annual Recurring Revenue (ARR) targets, driving predictable revenue growth. Build and manage a high-quality pipeline, focusing on deal progression and forecast accuracy, and strategically map accounts including decision-makers, influencers, and budget owners.
• Agentic AI Sales Execution: Manage full sales cycles from discovery to close, leading value-based conversations with C-suite stakeholders. Translate autonomous AI capabilities into tangible business outcomes such as cost per contact reduction and CSAT uplift, and confidently articulate the transformation story of AI Agents in contact center operations.
• Pilot Leadership: Scope pilots consultatively, defining clear success metrics with customers and building real-time business cases that demonstrate payback periods. Maintain accountability for pilot outcomes until measurable value is achieved by the customer.
• Market & Stakeholder Development: Develop and maintain executive relationships across target accounts, acting as a trusted advisor. Collaborate with internal teams like Solution Consultants and Product, and continuously enhance understanding of the Agentic AI landscape and CX technology trends, leveraging networks within Saudi and GCC organizations.

Qualifications and Core Competencies

• Sales Approach: Demonstrated experience with a consultative, ROI-led selling approach for complex enterprise cycles (6-9 months), involving business cases, pilots, integration, and change management. This role requires building deals rather than managing inbound queues.
• Navigating AI's Impact: Proven ability to sell solutions that enhance human-resource efficiency, adept at managing the political sensitivities of AI-driven changes, and capable of providing credible, compassionate responses to related concerns.
• Pioneering New Categories: Experience in buyer education and de-risking pilot phases for emerging technologies like Agentic AI, capable of building momentum and opening new opportunities without an extensive repository of established case studies.
• Consultative Pilot Management: Proficiency in independently scoping projects, defining clear success metrics with customers, and maintaining direct accountability for achieving these outcomes throughout the pilot phase.
• Financial Acumen: Strong commercial and business excellence, including the ability to construct live business cases with customers, modeling key metrics such as volume, deflection rate, cost-per-contact, and payback period.

Candidate Profile and Work Environment

• Proactive and Prepared: A proactive individual who consistently follows up, prepares thoroughly for all meetings, and anticipates objections with ready answers.
• Collaborative Problem-Solver: Highly collaborative internally, focused on problem-solving rather than assigning blame to other departments.
• Adaptability and Expertise: Thrives in fast-scaling environments with evolving structures, comfortable acting as an expert in an emerging category, and energized by complexity.

Application Information

We invite qualified candidates who meet these requirements to apply for this challenging role at Lucidya.