About the Role

Sheraton Hotels & Resorts is seeking a Recreation Experience Expert (Lifeguard) to join their team in Makkah and Jeddah. This full-time role is central to managing all property recreation activities and enhancing the guest experience. Candidates should possess 0-1 years of relevant experience.

Key Responsibilities

As a Recreation Experience Expert, you will serve as a primary resource for all recreation activities across the property. This involves providing guests with comprehensive information regarding available facilities, including pools, beaches, entertainment zones, fitness centers, and child activity centers. You will also be responsible for encouraging, recruiting, registering, and scheduling guests for various recreation activities, contributing to a positive and relaxing environment.

Guest Safety and Service

• Promote and enforce facility rules and regulations to ensure the safety and welfare of all guests and members.
• Actively observe activities within recreational facilities and respond promptly and appropriately to emergencies in accordance with established local operating procedures.
• Provide assistance to injured guests until emergency medical services arrive.
• Identify situations where guests may not safely participate in an activity and report concerns to supervisors or managers.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate clearly and professionally, including answering telephones using appropriate etiquette.

Operational Duties

• Provide cashier services for facilities that involve point-of-sale transactions.
• Assist with group activities and events, particularly when hosting private functions within recreation facilities.
• Clean and maintain recreational facilities, equipment, and supplies to ensure operational readiness and hygiene.
• Report all accidents, injuries, and unsafe work conditions to management, and complete required safety training and certifications.
• Adhere to all company policies and procedures, maintaining a clean and professional appearance at all times.
• Maintain confidentiality of proprietary information and protect company assets.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
• Comply with all quality assurance expectations and standards.
• Develop and maintain positive working relationships with colleagues, actively supporting the team to achieve common goals.

Physical Requirements

• Read and visually verify information presented in various formats, including small print.
• Visually inspect tools, equipment, or machines to identify any defects or issues.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Stand, sit, or walk for extended periods or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance, and objects exceeding 25 pounds with appropriate assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces as required by the work environment.
• Navigate over sloping, uneven, or slippery surfaces, as well as ascend and descend stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by management.

Work Environment and Expectations

This full-time position is based in Makkah and Jeddah. The role requires a commitment to maintaining high standards of service and safety within a dynamic recreational setting. Candidates are expected to uphold company policies and procedures, ensuring a professional demeanor and appearance at all times.