Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Head of Spa & Wellness Department: Spa Reporting to: Resort Manager Property: Desert Rock

About UsWelcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role As Head of Spa, you will oversee the daily operations of the spa and wellness facilities, ensuring exceptional service delivery, operational excellence, and memorable guest experiences. Working closely with the Resort Manager and the Cluster Director of Spa, you will lead and develop the spa team, maintain the highest standards of luxury hospitality, and drive financial performance while supporting the resort's wellness vision. This role requires a hands-on leader with strong operational expertise, excellent people management skills, and a passion for delivering world-class wellness experiences.

Key Areas of Responsibilities:Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Head of Spa & Wellness, you will need to:
Spa Operations Management Manage the day-to-day operations of the spa, spa boutique, gym, wellness, and relaxation facilities, ensuring seamless and efficient service delivery. Ensure all treatments, therapies, and wellness services are delivered in accordance with established luxury service standards and brand guidelines. Monitor daily operations to maximize guest satisfaction, operational efficiency, and service consistency. Oversee scheduling of therapists and spa colleagues to ensure appropriate staffing levels based on business demands. Ensure all facilities, treatment rooms, equipment, and wellness areas are maintained to the highest standards of cleanliness, safety, and presentation.
Guest Experience Deliver personalized and memorable wellness experiences that exceed guest expectations. Build strong relationships with guests by understanding their wellness preferences and recommending suitable treatments and experiences. Handle guest concerns, feedback, and service recovery professionally and promptly. Ensure every guest interaction reflects the resort's commitment to exceptional luxury hospitality.
Team Leadership & Development Lead, coach, and motivate the spa team to achieve operational excellence and outstanding guest satisfaction. Conduct regular training, performance coaching, and skills development sessions. Foster a collaborative, positive, and guest-focused working environment. Support recruitment, onboarding, scheduling, and performance management of spa colleagues. Promote a culture of continuous improvement, accountability, and teamwork.
Financial & Commercial Performance Assist in preparing and managing departmental budgets, forecasts, and operating expenses. Monitor daily revenue performance, productivity, retail sales, and treatment utilization. Identify opportunities to maximize revenue through treatment promotions, wellness packages, and retail product sales. Control operational costs while maintaining exceptional service quality.
Quality, Health & Safety Ensure compliance with all health, hygiene, safety, and sanitation regulations. Maintain compliance with company policies, spa operating procedures, and local regulatory requirements. Monitor inventory levels, ordering, and storage of spa products, linens, and operating supplies. Conduct regular inspections to ensure facilities meet luxury presentation standards.
Wellness Programming Implemented wellness initiatives, seasonal promotions, and signature wellness experiences. Coordinate wellness activities, fitness programs, and special guest events. Ensure consistency in treatment protocols and wellness programming across all spa services.
Sustainability Support sustainable spa operations through responsible resource management and environmentally conscious practices. Promote eco-friendly products and operational procedures aligned with Red Sea Global Hospitality's sustainability commitments. Encourage colleagues to actively participate in sustainability initiatives.
Collaboration & Communication Work closely with Front Office, Housekeeping, Engineering, Food & Beverage, Recreation, and other departments to deliver a seamless guest journey. Provide operational updates, performance reports, and recommendations to the Resort Manager. Support cross-functional initiatives that enhance guest satisfaction and operational excellence.


Key Qualifications Education and Experience Bachelor's degree in Hospitality Management, Business Administration, Wellness Management, or a related field. Minimum of 5–7 years of luxury spa experience, including at least 2–3 years in a leadership or management role. Strong knowledge of luxury spa operations, wellness programs, fitness facilities, and guest service excellence. Experience managing spa therapists, wellness practitioners, and multidisciplinary teams. Strong leadership, communication, interpersonal, and organizational skills. Financial acumen with experience in budgeting, revenue management, and cost control. Knowledge of spa management systems and hotel property management systems is preferred. Professional spa, wellness, or hospitality certifications are an advantage. Fluent in English; additional languages are a plus.

In Return, What We Offer Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move. Competitive compensation package. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality. Health Insurance coverage whilst in service. A supportive and inclusive work environment that values diversity and collaboration. Employee Recognition Programmes.

Accessibility and Adjustments We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.