Job Summary: DeepSource Technologies is looking for a proactive and motivated Support Engineer L1 to join our dynamic team.
This position is exclusively open to Saudi nationals.
The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions.
Diagnose and troubleshoot hardware and software issues.
Assist in the setup, configuration, and installation of software applications and systems.
Document and track all support requests in the ticketing system.
Escalate complex issues to higher-level support teams when necessary.
Provide clear and concise communication to customers regarding the status of their requests.
Contribute to the development of knowledge base articles and documentation for common issues and solutions.
Participate in training sessions to enhance technical skills and knowledge about company products and services.
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: 1-2 years of technical support experience, preferably in an IT helpdesk or support role.
Technical Skills: Basic knowledge of operating systems (Windows, Linux) and common software applications.
Familiarity with network concepts and troubleshooting.
Experience with ticketing systems (e.
g., Jira, ServiceNow) is a plus.
Soft Skills: Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Languages: Fluency in Arabic and English is required.