Major Objectives of the Job:Manage and grow the Services, Re-certification, and Inspection business for Height Safety equipment,including Self-Retracting Lifelines (SRLs), Escape Descenders, Retrieval Winches, Tripods, and other Fall Protection and Rescue systems. Generate committed and sustainable service revenue in line with annual budgets. Drive year-on-year growth in the height safety services portfolio through customer retention and newopportunities. Achieve market expansion by increasing service penetration across key sectors and customers, positioning as a preferred Height Safety service provider.
Main Responsibilities Business & Revenue Performance Achieve the annual Fall Protection (FP) Services budget and drive minimum 20% year-on-year growth in services business. Retain and expand existing service contracts through proactive customer engagement and value-added services. Evaluate quotations, follow up on POs, and administer client accounts, including credit control and payment follow-up. Ensure timely invoices and support collections in line with agreed schedules. Stock planning for service spares and controlling spares stock and optimization of stocks to avoid any aged stocks and financial provisions. Workshop Operations & Technical Excellence Develop, document, and maintain Work Procedure Manuals for Height Safety and general workshop services, ensuring management approval and compliance with latest standards. Lead advance planning of servicing, inspection, and calibration jobs, ensuring adherence to schedules and optimal resource utilization. Manage workshop housekeeping, safety, and operational discipline, ensuring readiness for audits and inspections. Coordinate closely with servicing teams, service coordinator, and Service Manager on:o Job planning and executiono Ordering and availability of service spareso Technical discussions and performance reporting Workshop Upgrade & Modernization Lead the upgrade and modernization of the Height Safety Workshop. Ensure approved budgets are effectively utilized to enhance productivity, quality, and turnaround time. Client Engagement & Service Planning Conduct minimum three (3) customer site visits per month, including onshore and offshore rigs. Minimum of 2 meetings weekly with Client HSE Managers and Procurement Team. Develop long-term client relationships by proactively understanding, managing, and responding to customer requirements. Provide pre-sales technical support, product education, and post-sales service support. Organize and support principal visits, technical presentations, and product demonstrations aligned with customer needs. Planning, Scheduling & Reporting Lead weekly service and inspection planning, including client work scheduling and resource allocation. Conduct weekly service team meetings and provide structured updates to management on activities, risks, and action plans. Submit timely and accurate monthly functional reports, ensuring availability of structured YTD data at all times, including:o Quotations submittedo Orders Receivedo Pipeline for the month.o Service orders pending customer deliveryo Pending invoicing scheduleso Collection and payment follow-up status Compliance, Governance & Continuous Improvement Ensure full compliance with company policies, procedures, HSE, and quality standards. Resolve all customer account queries (quality issues, credit notes, discrepancies) within defined timelines. Demonstrate independent working capability, strong initiative, leadership, and a strategic approach toservice growth and operational excellence. Experience Required: 10 years + in Managing workshop or Service activity. Competencies Required:Key Competencies Strong leadership and planning capability Technical expertise in Fall Protection & Height Safety Customer-focused and commercially driven mindset High compliance and governance orientation Strategic thinking and continuous improvement approach Qualification Bachelor’s Degree/Diploma in Mechanical engineering
Competence1. Job Knowledge Achieving Objectives Values Driven Decision Making Interpersonal Skills Time Management Working as a team Problem Solving Good command over product Excellent Market Research and have a pulse on the business Well-versed in the English language to be able to communicate with clients and Business Partners regularly.
Skills1. Sales and Customer Relationship Management2. Negotiation skills3. Contract Management4. Costing5. Ms Office Suite
Personality Traits1. Presentable2. Good listener3. Calm and composed4. Self-initiator5. Continuous follow up6. Ownership and closure7. Flexibility and Adaptability