Company Description Company: Jawharat Al Ibtekar Al Mumayaza Company Location: Saudi Arabia Reports To: Elevator Department Manager Website: www.jawharat.saRole Purpose As a Customer Care Professional at Jawharat Al Ibtekar Al Mumayaza Company, you will be the face and voice of our brand. Your mission is to provide distinguished, innovative, and high-quality support to our clients, ensuring that every interaction aligns with our company’s commitment to excellence and professional integrity. Key Responsibilities Engagement: Manage high volumes of inbound and outbound communication (calls, emails, and chat) with professionalism and empathy. Problem Solving: Identify and assess customers' needs to achieve satisfaction by providing accurate, valid, and complete information. Account Management: Maintain detailed and accurate customer records in our database, following company communication procedures and policies. Brand Advocacy: Act as a brand ambassador, consistently promoting the "Distinguished Innovation" our company stands for. Escalation: Handle customer complaints effectively, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Collaboration: Work closely with the Board of Directors and departmental teams to provide feedback on customer trends and service improvements. Requirements & Qualifications Education: High school diploma or equivalent; University degree preferred. Experience: Proven customer support experience or experience as a Client Service Representative. Communication: Exceptional verbal and written communication skills in Arabic and English. Soft Skills: Strong active listening skills, emotional intelligence, and the ability to remain calm under pressure. Technical Proficiency: Familiarity with CRM systems, Microsoft Office, and modern communication tools. Mindset: A proactive "can-do" attitude with a focus on innovation and continuous improvement. What We Offer A professional and supportive work environment. Opportunities for career growth within a growing, innovative company. Competitive salary and benefits package. How to Apply Interested candidates are invited to send their CV and a cover letter to [Click to show email] or visit our website at www.jawharat.sa for more information.