الوظائف / وظائف مهندسين / Technical Engineer
في المكتب دوام كامل
MIS - Al Moammar Information Systems Co. -
السعودية , جدة
--
MIS - Al Moammar Information Systems Co.
قدم على موقع الوظيفة

تفاصيل الوظيفة

توظيف دوام كامل
التصنيف تكنولوجيا المعلومات
المجال تكنولوجيا المعلومات والخدمات
Key Responsibilities Manage and monitor IT service tickets through the ticketing system Ensure tickets are properly logged, categorized, prioritized, and resolved Monitor SLA compliance and report breaches or risks Coordinate with internal technical teams for incident resolution Monitor call center activities (answered calls, missed calls, escalations) Follow up on pending, overdue, and escalated tickets Prepare daily/weekly service reports and performance metrics Communicate professionally with clients regarding ticket status and issues
Requirements Bachelor’s degree in IT, Computer Science, or related field3+ Yrs of experience in IT Support, Service Desk, or Managed Services Experience with ticketing systems (Service Now, Freshdesk, Jira, etc.) Basic understanding of SLAs, ITSM, and incident management Good communication and coordination skills Ability to work under pressure and manage multiple tasks ITIL Foundation certification Experience with call center or NOC operations

Similar Jobs

قدم على موقع الوظيفة
حول MIS - Al Moammar Information Systems Co.
السعودية, جدة
تكنولوجيا المعلومات والخدمات
اعرف المزيد