Job Purpose:

The Sales Advisor is responsible for delivering an exceptional luxury client experience while achieving individual and store performance objectives. The role focuses on understanding client needs, presenting products with confidence and precision, and maintaining the highest standards of professionalism, service, and presentation in line with KAHRA Studio Group’s brand values and service expectations.

Key Responsibility Areas & Activities

Core Commitments & Professional Conduct:

Maintain presence in the store according to approved work schedules and operational requirements. Handle all company, client, and business information with the highest level of confidentiality and discretion. Achieve assigned individual sales targets and performance objectives. Maintain impeccable personal grooming and strictly adhere to approved uniform and appearance standards. Refrain from personal mobile phone usage while engaging with clients or during service delivery. Safeguard company assets, products, cash, and property at all times.

Client Experience & Sales Excellence:

Create a welcoming, professional, and memorable impression for all clients and visitors. Proactively engage clients, understand their needs, and provide tailored product recommendations. Present products with accurate and detailed information, including features, pricing, availability, and after-sales support. Lead by example in service delivery, ensuring all interactions reflect company values and luxury standards. Handle client feedback, concerns, or service issues professionally and escalate when necessary. Build strong client relationships to encourage repeat business and brand loyalty.

Operations & Store Standards:

Support store opening and closing procedures in line with company policies and security guidelines. Ensure operational standards are upheld at all times during working hours. Maintain exceptional standards of cleanliness, product presentation, and visual merchandising. Receive, check, and handle merchandise in accordance with internal procedures. Support stock organization, replenishment, and back-of-house order. Participate in inventory controls, stock counts, and audits as required. Support ongoing maintenance and care of products, fixtures, and equipment.

Financial & Administrative Responsibilities:

Manage cash handling, POS transactions, and payment processing responsibly and accurately. Complete daily closing procedures with precision and accountability. Prepare and submit required daily updates, reports, and documentation as directed by management. Support the preparation of bank deposits and required financial documentation in accordance with company procedures.

Team Collaboration & Development:

Execute assigned tasks as directed by the Store Manager or designated supervisor. Collaborate effectively with team members to support overall store performance. Follow assigned training and development plans and proactively seek support when required. Regularly review official communication channels to remain informed and aligned with company updates.

Requirements

Qualifications and Experience:

Diploma or Bachelor’s degree in Business, Retail, Hospitality, or related field preferred. Minimum 1–3 years of experience in retail or customer service roles; luxury retail experience is an advantage.

Job Specific Skills:

Strong sales and customer engagement skills. Familiarity with POS systems and cash handling procedures. Product knowledge and presentation skills. Ability to follow procedures accurately and consistently.

Competencies:

Customer-focused and service-oriented mindset. Professional appearance and behaviour. Strong communication and interpersonal skills. Attention to detail and accountability. Team-oriented with a proactive attitude