Administrative Support:

1. Office Administration:

• Manage office supplies and equipment, ensuring everything is stocked and functional.
• Coordinate office maintenance, including handling vendor relations for cleaning, supplies, and repairs.
• Organize and maintain filing systems, both physical and digital.
• Assist in scheduling meetings, preparing agendas, and taking meeting notes as required.
• Handle incoming phone calls, emails, and other communications, directing them to the appropriate parties.

1. Data Entry & Documentation:

• Perform routine data entry and maintain databases.
• Process documents and correspondence, ensuring all records are up to date and properly filed.
• Prepare and distribute reports or communications to internal stakeholders.

1. Travel and Event Coordination:

• Assist with booking travel arrangements for staff members or executives.
• Organize office events, meetings, or team-building activities as required.

Helpdesk / IT Support:

1. Technical Support:

• Provide first-line technical support for employees, helping to resolve IT-related issues (e.g., computer hardware/software, printer issues, network connectivity).
• Troubleshoot basic hardware and software problems and guide users through solutions.
• Assist with setting up workstations, including configuring desktops, laptops, and software applications.
• Respond to service requests via email, phone, or helpdesk ticketing system.

1. IT Documentation and Reporting:

• Log, track, and resolve helpdesk tickets in a timely manner, ensuring accurate record-keeping.
• Document common issues and solutions for future reference.
• Assist with the setup, maintenance, and upgrades of systems or networks as needed.

1. User Account Management:

• Set up new user accounts, passwords, and permissions in the organization’s systems or platforms.
• Assist with the deactivation of accounts for employees who have left the organization.

1. Software and System Updates:

• Ensure that employees’ systems are updated with the latest software, antivirus definitions, and patches.
• Provide guidance on using various software tools or company-specific applications.

General Support:

1. Customer Service:

• Assist employees or clients with general inquiries or requests, ensuring a high level of service and satisfaction.
• Serve as a point of contact for inquiries regarding office policies, procedures, or technical support.

1. Collaboration with IT and Other Teams:

• Collaborate with the IT department to escalate and resolve complex technical issues.
• Work closely with other departments to ensure smooth communication and operation of office tasks.

1. Training and Assistance:

• Offer basic training to employees on using software or troubleshooting common IT issues.
• Provide guidance on best practices for using office equipment or maintaining efficient workflows.

Skills

Education and Experience:

• High School Diploma or Equivalent (required)
• Associate’s or Bachelor’s Degree in Information Technology, Business Administration, or a related field (preferred)
• 5+ Related Experience
• Experience with helpdesk software (e.g., Zendesk, Freshdesk, or JIRA) is a plus.

Skills:

• Technical Proficiency: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and basic troubleshooting for hardware/software issues.
• Communication: Strong written and verbal communication skills for effectively assisting users and working with other teams.
• Customer Service: A customer-first attitude with the ability to provide clear instructions and remain calm under pressure.
• Time Management: Ability to manage multiple tasks effectively and prioritize urgent requests.
• Problem-Solving: Strong analytical skills for diagnosing and resolving technical issues efficiently.
• Organization: Excellent organizational skills for managing both administrative and helpdesk responsibilities.
• Confidentiality: Able to handle sensitive information in a secure and confidential manner.

Certifications (Optional):

• CompTIA A+ (for IT support knowledge)
• ITIL Foundations (for IT service management)