ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY

Dar Tantora, The House Hotel – An earth-built community in AlUla

With its labyrinth of tightly packed streets, hundreds of mud-brick buildings, and a colossal watchtower fort, Dar Tantora, The House Hotel, is situated in the heart of AlUla’s Old Town, one of Saudi Arabia's most impressive heritage sites. Meanwhile, Cloud 7 Residence, Dar Tantora The House Hotel’s sister property, offers a serene escape just a short distance away from the bustling city centre. The exclusive community, composed of , composed of 30 Dar, a café, restaurant, cigar lounge, spa, numerous bespoke retail stores will become the most sought-after earth friendly, low impact sustainable heritage eco sanctuary, where the goal is to create an experience, with workshops and activities that showcase the importance of the destination in history.

ABOUT ALULA

Take a journey through time in the world's largest living museum.

AlUla, at the forefront of the Vision 2030 plan initiated by the Saudi government to modernize the country, the AlUla project is part of a series of major projects to diversify its economy and raise its profile from an international perspective. is part of a series of major projects to diversify its economy and raise its profile from an international perspective. The cornerstone of the Kingdom’s cultural and touristic ambitions, the AlUla project will develop an archaeological, cultural and touristic complex - an open-air living museum. This major investment aims to make the AlUla region one of the Kingdom’s cultural capitals. By showcasing the region’s stunning heritage – millennium-old archaeological sites, breath-taking landscapes – Saudi Arabia intends to retell its great history.

JOB DESCRIPTION

ASSET & EXPERIENCE:

• Create bespoke guest experiences, ensuring guests receive a warm welcome and a friendly farewell.
• Supervise and oversee all Front Office operations including pre-arrival, check-in, and check-out processes, as well as reservations and transportation arrangements.
• Compile and assess daily reports, including occupancy rates, revenue details, and guest satisfaction levels.
• Establish targets, KPI’s, schedules, policies and procedures for the team.
• Ensure smooth running of operations, take corrective actions, handle customer inquiries, feedback, and complaints in a timely and professional manner to ensure guest satisfaction.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.

PEOPLE:

• Greet VIP guests upon their arrival, escorts them to their room, establishes good rapport, and offers assistance for the length of their stay.
• Train, evaluate, and motivate Front Office staff, conducting regular meetings and briefings.
• Ensure cooperation with all relevant departments to working together on all guest questions or requests.

COMMUNITY:

• Forge partnerships and collaborations within the community and across industries.
• Engages towards our local and global communities.
• Respects and applies environmental sustainability practices.

GROWTH:

• Implement innovative strategies to enhance the procedures of the department.
• Maximizes hotel revenue by controlling room inventory, group blocking, packages, up-selling & cross-selling, and maximizing REVPAR.

EXPERIENCE & SKILLS

• 1-year previous experience as Front Office Supervisor is required.
• Fluent in English, Arabic proficiency preferred.
• Deep understanding of front office standards and best practices.
• Ability to ensure top-notch lifestyle guest experience.
• Skilled in leading, motivating, and managing diverse teams effectively.
• Proficient in hotel operations, SOP development, budget management, and technology integration.
• Innovative mindset to curate unique guest experiences and collaborate effectively with teams and suppliers.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organisation.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.