Role Purpose:

Responsible in administrative works for Leasing Management at Residence.

Key Activities:

• Engage in pre-leasing activities maintaining registrations and view calendar; prospects and waiting list;

1. Ensure apartment viewings are booked on timely manner as per residents and team schedules and maintain booking calendar.
2. Ensure resident fill up client’s registration forms on every viewing and update System with relevant prospect information’s.
3. Ensure new client enquiry are answered.

• Maintain the enquiry; prospect and waiting list on day to day bases.
• Assisting in follow up of in rent collection and other due payments for leases and system update (when required):

1. Regular Follow up on outstanding’s with clients until complete.

• Ensuring clients relationships are well maintained, client’s requests are answered timely (phone/email/portal/ face to face) (immediate and not more than 1 working day for follow up and closure response):

1. Communication clients is no longer than 12 h upon receiving query. Where follow up needed, update to be send to the client until its completion on regular bases at all times.
2. Portal communication updates / when and where required (when implemented).

• Ensuring implementation and adhering to the department policy and procedure;

1. Following all the processes and policies with no deviation from it, and escalating for any problematic areas.
2. Ensuring immediate implementation on any updated or new policy / process.

• Ensure required processes pertaining to new leasing is adhered to on daily bases:

1. Ensuring the vacancy list is regularly updated.
2. Ensuring tenancy agreement is duly updated with required information’s.
3. Ensuring all leasing documents are duly signed and executed from both parties.
4. Ensuring all details of new leases are correct in updated in System with required documents and prospects duly recorded and attached in System at all times.
5. Units under reinstatement maintenance to be duly noted in applicable System as such.
6. Payments duly to be submitted and followed up with finance.

• Ensure Move in calendar is up to date:

1. The residents move in to be completed within the agreed timeline, maintain the move in schedule and regularly update responsible team.

• Continuous Improvement:

1. Contribute to identification of opportunities for continuous improvement of department function, processes and practices taking into account “international best practice”, improvement of business processes and productivity improvement.
2. Reports and Ad Hock Requests As and when requested, aiding in reporting and providing details with timeframe requested.

• Assisting in day to day admin work:

1. Day to Day admin work and filing when and where required.
2. Updating facility community bookings when and where required.

Skills

Job related Skills:

• Good knowledge of MS Office.
• Familiarity with other software’s (Oracle / SAP, Estate Master or equivalent),
• Bilingual and well-spoken in English.