1. Technical Support:

• Provide technical support to users across the organization.

• Resolve technical issues related to hardware, software, and networks.

2. Network Management:

• Monitor and maintain internal and external networks.

• Ensure network security and performance efficiency.

3. System Administration:

• Install and update operating systems and software.

• Manage servers and storage solutions.

4. Troubleshooting:

• Diagnose technical problems and provide effective solutions.

• Perform regular system checks to ensure system integrity.

5. Documentation:

• Document technical procedures, support issues, and solutions.

• Prepare regular reports on system performance.

6. Employee Training:

• Provide training to new users on company systems and best practices.

7. IT Projects:

• Participate in the development and implementation of new IT projects.

• Work on improving current processes through the use of technology.

Skills

• Strong knowledge of operating systems (Windows, Linux, MacOS) and networks.

• Excellent analytical and problem-solving skills.

• Ability to work under pressure and manage multiple priorities.

• Strong communication skills.

• Ability to work independently and as part of a team.

• Organizational and time management skills.