Role Documentation
Country SA
Business Unit Express
Role Title Courier
Department Services
Reports to Services Supervisor
Role Purpose
Scope
Collection and Delivery | Pickup and delivery deliver shipments safely and within the standard time frame. Before courier/collection, all shipments must check physically to ensure the required paperwork is available and shipments are in condition to travel in transit / deliver to the customer
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Reporting / Documentation | Prepare a Debrief report at the end of each working day. Complete all required paperwork for all collected shipments.
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Quality of Service | Maintain and adhere to all company standards regarding personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavioru2019s and attitude attending customers.
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Security | Ensure security of shipments, collected cash and company vehicle. Ensure to use of padlocks on vehicles at all times to secure customer shipments and company assets. |
Sales and Customer Service | Deliver on time monthly invoices. Act as a messenger between customers and credit controllers in relaying customers' queries regarding billing and selling insurance on outbound shipments
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Sporh & SPR | Ensure the target for SPORH / SPR is maintained by individual couriers, along with other PUD KPIs.
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Budgeted turnover year |
| Size of Budget (year) |
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Nb of FTEs |
| Nb of Direct / Dotted Line reports |
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Nb of countries |
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Other relevant dimension |
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1. 
Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and complete paperwork.
Competencies
- MAJOR CHALLENGES
Dealing with aggressive situations, traffic problems, collecting and securing cash collections.
- DEGREE OF SUPERVISION
Courier Leader and Supervisors.
- PERSON SPECIFICATION
3.1 Education
High Secondary Education.
3.2 Experience
2 years of service-based experience with a valid driving license.
3.3 Technical Knowledge/Skills
Good command of English
Basic knowledge of vehicles and their associated operating techniques.
Computer literacy is preferable.
Planning Organizing
| Establishing a course of action for self to accomplish goals. Establishing priorities on deliveries and pickups. |
Communication | Ability to communicate effectively with customers and colleagues in the company. Convey clear and precise information to customers.
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Teamwork | Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff. |
Role Documentation
Country SA
Business Unit Express
Role Title Courier
Department Services
Reports to Services Supervisor
Role Purpose
Scope
Collection and Delivery | Pickup and delivery deliver shipments safely and within the standard time frame. Before courier/collection, all shipments must checked physically to ensure the required paperwork is available and shipments are in condition to travel in transit / deliver to the customer
|
Reporting / Documentation | Prepare a Debrief report at the end of each working day. Complete all required paperwork for all collected shipments.
|