Job Title: Contact Center Agent

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  • This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
  • Essential Functions/Core Responsibilities :
  • Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
  • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
  • Identify and maximize selling and cross-selling opportunities.
  • Identify customer problems and offer appropriate solutions.
  • Perform customer transactions accurately and in an efficient manner.

Required Education, Skills, and Qualifications

  • Saudi ( Male / Female ).
  • Marital Status: Single.
  • Min. 1 year call center / customer service experience 
  • B1 & B2 English Level with a high communication skill ( Reading, Writing & Speaking) .
  • Excellent communication and interpersonal skills.
  • Competent use of PC must be good at MS Excel formulas.
  • Well-familiar with Contact Center & Help Desk Systems.
  • Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s/diploma degree.
  • Open to work for 8 -9 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.


Skills

  • (Bilingual- English and Arabic )
  • Excellent communication and interpersonal skills.
  • Competent use of PC must be good at MS Excel formulas.
  • Well familiar with Contact Center & Help Desk Systems.
Post date: 03 Rabi al-awwal 1446 - Today
Publisher: Bayt
Post date: 03 Rabi al-awwal 1446 - Today
Publisher: Bayt