- Direct all operational aspects including distribution operations, customer service, administration and sales
- Develop forecasts, financial objectives and business plans
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all company rules & regulations
- Network to improve the presence and reputation of the branch and company
- Maintain a high level of Customer Service standards.
- Train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description.
- Ensure the facility is kept clean, safe and orderly.
- Communicate personally with customers to ensure customer satisfaction.
- Resolve customer complaints promptly and efficiently.
- Support sales promotion activities including promotional campaigns & micro-marketing events to Enhance profitability.
Bachelor's degree in Business Administration or related fieldProven experience (3 years at least) in Business Management, Sales, Customer Service and Operations Management.Sufficient knowledge of modern management techniques and best practicesResults driven and customer focusedLeadership & management skillsVery Good command of English both written and spoken.Interpersonal, Organizational and Communication Skills.Creative thinking & problem solving skills.High level of conduct and professionalism.New Cairo, Nasr City or Heliopolis residents are preferred.Must be Fit & PresentableCV Must include a recent Full-length photo