About the Role

Microsoft is seeking a Customer Success Account Manager for a full-time position in Makkah, Saudi Arabia. In this role, you will be responsible for building engagement strategies with customers, partners, and internal stakeholders, developing relationships with key customer contacts, and leading the strategic execution of customer success plans. The position involves aligning Microsoft solutions and technical capabilities with customer needs, proactively identifying and mitigating consumption blockers, and driving ongoing customer success.

Role Overview

This role focuses on empowering customers to achieve more by delivering trusted and impactful solutions. The Customer Success Account Manager will operate within a growth-mindset culture, contributing to responsible innovation and measuring success through shared progress with people, teams, and customers. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Build and maintain relationships with key customer, partner, and internal stakeholders.
• Identify customer business and technology objectives and align Microsoft solutions to customer priorities.
• Lead customer success plans, program reviews, and strategic engagements.
• Identify and mitigate blockers to consumption, security, compliance, and operational health.
• Partner with customers to drive adoption, optimize usage, and identify growth opportunities.
• Lead business value conversations and influence executive-level stakeholders.
• Align Microsoft solutions and technical capabilities to customer needs.
• Orchestrate resources to deliver agreed-upon customer outcomes.

Required Qualifications

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or a related field AND 4+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management, OR equivalent experience.

Preferred Qualifications

• Master’s Degree in a related field AND 6+ years of relevant experience, OR Bachelor’s Degree AND 8+ years of relevant experience, OR equivalent experience.
• 3+ years of relevant work experience within the customer industry.
• Microsoft or competitor equivalent certification in relevant technologies.
• ITIL Foundation, PMI, Prosci, or equivalent certification.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within a global technology company focused on empowering individuals and organizations.