About the Role

InterContinental Hotels Group is seeking a Food and Beverage Assistant Manager to oversee the daily operations of the food and beverage department. This full-time role focuses on maintaining high standards of guest satisfaction and contributing to the financial performance of the hotel. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage daily operations, plan and assign work, and ensure appropriate staffing levels.
• Develop team members through coaching, feedback, and by setting performance and development goals.
• Train colleagues to ensure compliance with expected standards.
• Recommend or initiate HR-related actions as needed.
• Ensure all food and beverage equipment is operational and regularly cleaned.
• Maintain cleanliness and proper stocking of all food and beverage facilities, including banquet/convention spaces, based on anticipated business volume.
• Notify engineering promptly of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals, addressing guest requests and complaints.
• Manage hotel food and beverage marketing programs and participate in system-wide promotions.
• Monitor competitor activity and industry innovations.
• Review and approve menu design and concepts in collaboration with the Executive Chef.
• Ensure secure and safe storage of food and drinks, maintaining replenished stock to minimize waste.
• Handle food and beverage inventory procedures, determining minimum and maximum stock levels for all items.
• Perform other ad-hoc duties as required during unexpected situations.

Financial Management and Sales

• Assist in preparing the hotel’s annual budget and setting departmental goals.
• Monitor budget and control expenses, with a focus on food, beverage, and labor costs.
• Collaborate with the catering office to identify additional sales opportunities and enhance revenue.
• Drive promotions that offer positive dining experiences for guests at good value.
• Ensure secure handling of credit and financial transactions.

Candidate Profile

The ideal candidate will have 2-5 years of experience in food and beverage management, demonstrating strong operational skills and a commitment to guest satisfaction. The role requires leadership capabilities to develop and manage a team effectively.

Work Type

This is a full-time position within the InterContinental Hotels Group.