About the Role

Esnad Contracting is seeking a Senior IT Support Specialist to join their team in Riyadh, Saudi Arabia. This full-time role involves supporting daily IT operations, resolving technical issues, and ensuring secure and reliable access to IT services for employees.

Key Responsibilities

• Provide technical support to employees and resolve hardware, software, and network issues.
• Install, configure, and maintain computers, peripherals, operating systems, and applications.
• Manage user accounts, passwords, and access permissions within Active Directory.
• Monitor system and network performance and coordinate the resolution of complex technical issues.
• Maintain backup systems and perform data recovery when required.
• Maintain access control systems, including fingerprint devices and gate access cards.
• Document technical issues, resolutions, and support activities.
• Guide employees on effective system usage and IT security practices.
• Coordinate with IT service providers on technical support and maintenance requirements.
• Ensure compliance with company IT policies and security procedures.

Qualifications and Experience

• Candidates should possess 5-10 years of experience in IT support.
• Demonstrated ability to resolve a range of technical issues related to hardware, software, and networks.
• Experience with Active Directory for user and access management.
• Familiarity with backup systems and data recovery procedures.
• Knowledge of access control systems, including fingerprint and gate access technologies.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, focusing on supporting the daily IT operations of Esnad Contracting.