Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose:

• Defined the criteria/KPIs to assess mobile network performance from end-user / service perspective and monitor on daily basis service performance
• Responsible for mobile quality framework management. Preparation of executive network performance analysis and dashboards on periodical bases.
• Ensure implementation & harmonization of mobile performance indicators with vertical organization.
• Highlight improvements/ degradation and provide detailed root cause analysis.
• Create insights and competitive analysis based on mobile crowd sourcing solutions.
• Lead network certification projects and support commercial teams with network claims.
• Lead mobile performance forums and follow up delivery of network improvement plans; Raise awareness across network domains stakeholders on network performance and ensure management engagement to approve & prioritize network enhancement activities.
• Manage field testing activities. Provide insights on competitor performance and raise network investments/parametrizations demand toward other functions.
• Support network leadership and deep detractors’ reduction plans.
• Act as a single point of contact in all activities involving mobile network quality.
• Close collaboration with all network domains to ensure network excellence.

Key accountabilities and decision ownership:

• Day to day monitoring of mobile performance indicators.
• Preparation of periodical reports on mobile performance.
• Lead of improvement forums. Preparation and prioritization of mobile performance enhancements
• Manage field testing activities and schedules.
• Align and sign off plans with all network domains.
• Engage with engineering team to enable use of all infrastructure capabilities and possible CEM solution implementation.
• Preparation of competitive insights on periodical bases.
• Support network major projects with insights on network performance impact.
• Lead network certification campaigns and build relationships with providers.

Core competencies, knowledge, and experience:

• Stakeholder Management Ability to act as a gateway between network domains, and management.
• Analytical Skills: Problem solving ability to identify network issues and prioritize improvement actions.
• Adaptability: Work with cross functional teams.
• Team player: Excellent team player
• Be customer oriented.
• Be sensitive on environmental issues
  

Must have technical / professional qualifications:

• Bachelor’s degree in the fields of telecommunication.
• Good understanding of Data Analytics and Business management.
• Ability to learn the fast-track technologies and digital solutions.

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential. 

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
  Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma