Support, maintain, and secure the IT infrastructure of the card personalization facility (servers, network, data center, workstations, and production systems), ensuring high availability and full compliance with PCI Card Production security requirements and Payment Scheme rules.

ROLES & RESPONSIBILITIES

• Provide first- and second-level support for servers, network devices, workstations, printers, and production[1]
• Install, configure, and maintain servers (Windows/Linux), virtualization platforms, storage, and backup systems.
• Manage network infrastructure (switches, firewalls, VLANs), maintaining segmentation between the card production network and the corporate network.
• Apply security patches and updates within the defined SLAs and maintain system hardening standards.
• Run vulnerability scans, review findings, and follow up on mitigation according to the remediation SLA.
• Manage user accounts and access rights (Active Directory)
• Monitor systems, logs, and alerts, and escalate and document security incidents immediately.
• Maintain backups and test restore procedures regularly.
• Maintain asset inventory, network diagrams, and configuration documentation.
• Support data center operations: environmental monitoring, cabling, and access logs.
• Coordinate with vendors and suppliers for hardware, warranty, and support.
• Support internal and external audits (PCI, Payment Schemes, ISO) by providing evidence and closing findings.

WORK EXPERIENCE REQUIREMENTS

• 3 5 years of experience in IT infrastructure support.
• Experience in a PCI, banking, or secure manufacturing environment is a strong plus.
• Hands-on experience with Windows Server, Active Directory, Linux, networking (TCP/IP, VLAN, routing), and firewalls.

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

• Bachelor's degree in IT, Computer Science, Networking, or equivalent.
• Certifications preferred: CCNA, MCSA/MCSE, CompTIA Security+

PREFERRED SKILLS

• Knowledge of PCI CP, or ISO 27001 requirements.
• Familiarity with virtualization (VMware/Hyper-V), backup solutions, and monitoring tools.
• Vulnerability management and patching experience.
• Strong troubleshooting, documentation, and attention to detail.
• Good English and Arabic communication skills.
• Integrity, security awareness, and teamwork.

Desired Candidate Profile

• Bachelor's degree in IT, Computer Science, Networking, or equivalent.
• Certifications preferred: CCNA, MCSA/MCSE, CompTIA Security+

PREFERRED SKILLS

• Knowledge of PCI CP, or ISO 27001 requirements.
• Familiarity with virtualization (VMware/Hyper-V), backup solutions, and monitoring tools.
• Vulnerability management and patching experience.
• Strong troubleshooting, documentation, and attention to detail.
• Good English and Arabic communication skills.
• Integrity, security awareness, and teamwork.