Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

F&B Outlets Manager

Novotel Thakher Makkah

We are looking for an experienced and hands-on F&B Outlets Manager to oversee and support the seamless execution of daily Food & Beverage operations, ensuring that all restaurants and bars consistently deliver high-quality service and an exceptional guest experience.

The role will focus on strong operational leadership, hands-on floor supervision, team performance, guest satisfaction, sales performance, and ensuring compliance with hotel and brand standards.

Key Responsibilities

• Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service.
• Conduct regular floor observations to ensure compliance with service standards, service sequences, presentation, ambiance, and employee attitude.
• Ensure a consistent and exceptional guest experience across all F&B outlets.
• Lead and support outlet managers, supervisors, captains, and team members in achieving operational and service objectives.
• Monitor operational performance, guest satisfaction, sales targets, and average check performance.
• Identify operational gaps and implement appropriate corrective actions.
• Conduct and support daily pre-shift briefings, focusing on operational priorities, guest service, upselling, and promotions.
• Monitor guest experience throughout service and proactively address service issues and guest complaints.
• Follow up on guest feedback, internal audits, and action plans to ensure continuous improvement.
• Support the achievement of outlet revenue, upselling, and commercial targets.
• Ensure proper execution of menus, promotions, special events, and F&B activations.
• Identify opportunities to improve suggestive selling, upselling, and overall dining experiences.
• Ensure compliance with hotel SOPs, food safety, hygiene, health and safety standards.
• Prepare and review operational reports, performance updates, and action plans.
• Work closely with F&B Management and other hotel departments to ensure smooth operations.
• Follow up on operational commitments and initiatives established by the Food & Beverage Management team.
• Perform any other duties assigned by management.

Qualifications & Requirements

• Previous experience in a similar F&B Outlets Manager / F&B Manager role.
• Strong Food & Beverage operational skills with a hands-on management approach.
• Strong administration, reporting, and organizational skills.
• Proven experience managing multiple F&B outlets or high-volume operations.
• Strong leadership, communication, and team management skills.
• Good knowledge of guest service standards, upselling, and revenue generation.
• Experience in Makkah hotel operations will be considered a strong advantage.
• Ability to work under pressure and manage multiple operational priorities.
• Excellent problem-solving and decision-making skills.
• Good command of English; Arabic is an advantage.
• Flexible to work shifts, weekends, and public holidays based on operational requirements.

Preferred candidate

Years of experience

1+ years

Degree

Bachelor's degree / higher diploma