Job Title: Account Handler – Health & Benefits Location: Regional Headquarters, Riyadh, Saudi Arabia Business Line: Health & Benefits
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. Our Health & Benefits team delivers innovative solutions and exceptional service to help our clients manage their employee health, risk, and wellbeing programs.
What the day will look like:
Manage and service an assigned portfolio of Health & Benefits clients, ensuring all aspects of client servicing are delivered to the highest standard. Supervise and monitor Account Handlers to ensure deliverables are completed accurately and on time. Review and check all documentation, policies, and invoices prior to submission to clients, confirming sums insured, terms, and conditions agreed with underwriters. Sign off on “Know Your Client” documentation, basic policy review checklists, and new business acquisition forms, ensuring files comply with Aon’s underwriting and compliance policies. Make regular client visits to support client retention and relationship-building strategies. Issue debit/credit notes and invoices to clients promptly and accurately. Monitor claims activity, proactively supporting the Claims Supervisor to ensure timely resolution and settlement. Participate in negotiations and support the Claims Supervisor on large and complex claims to achieve favorable outcomes for clients. Clearly explain policy exclusions, warranties, and special conditions to clients, ensuring thorough understanding and providing written documentation. Ensure Account Handlers set up all renewal, marketing, and new business files in compliance with Aon policy and procedures. Oversee the maintenance and accuracy of filing systems, ensuring all files are managed according to Aon’s standards. Collaborate with the Account Manager and Claims Supervisor to deliver seamless client service and drive operational excellence. Maintain up-to-date knowledge of Health & Benefits insurance products, regulatory requirements, and market developments in Saudi Arabia. Demonstrate commitment to Aon’s values of integrity, respect, and continuous improvement.
Requirements of the Role:
Bachelor’s degree in insurance, Risk Management, or a related field.2 year's experience in a similar or related role IFCE certification is preferable . English professional level is required. Excellent client servicing, relationship management, and communication skills. High attention to detail, organizational skills, and ability to manage multiple priorities. Commitment to personal and professional development through continuous learning.
KSA HR Statement This role is based in the Kingdom of Saudi Arabia and is subject to local labor laws and regulations.
How We Support Our Colleagues Aon provides a comprehensive benefits package and a collaborative working environment, designed to support professional development, performance, and well-being.
About Aon Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world.