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KEY ACCOUNTABILITIES & ACTIVITIES
This section describes the principal outputs required from the job.
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Key Accountabilities
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Key Activities
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- Quality Assurance Strategy & Testing Governance
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- Define and implement software quality assurance standards, methodologies, and testing frameworks across digital products.
- Establish testing governance practices to ensure consistency and quality throughout the product lifecycle.
- Define quality metrics, testing standards, and acceptance criteria.
- Drive continuous improvement of testing processes and quality practices.
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- Test Planning & Test Management
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- Lead test planning activities across multiple products, releases, and enhancement initiatives.
- Define testing scopes, schedules, priorities, resources, and testing approaches.
- Ensure adequate test coverage across functional, integration, regression, usability, and user acceptance testing activities.
- Monitor testing progress and ensure timely completion of testing deliverables.
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- Functional & User Acceptance Testing
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- Lead and coordinate functional testing and UAT activities across digital products.
- Validate applications against business, functional, and user requirements.
- Coordinate testing execution with business users, product teams, and technical stakeholders.
- Ensure identified issues are documented, tracked, and resolved before release.
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- Defect Management & Quality Control
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- Manage the defect lifecycle, including identification, documentation, prioritization, and resolution tracking.
- Perform root cause analysis on recurring issues and recommend corrective actions.
- Monitor defect trends and support initiatives that improve product quality.
- Ensure quality standards are maintained throughout product development and deployment.
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- Mobile & Web Application Quality Assurance
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- Oversee testing activities for mobile and web applications within the product portfolio.
- Validate application functionality, usability, compatibility, and performance across supported platforms.
- Ensure digital products meet defined user experience and quality expectations.
- Support release readiness through comprehensive application validation.
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- Product Release Readiness & Deployment Support
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- Establish release quality gates and readiness criteria for product deployments.
- Verify that products meet quality, functionality, and business acceptance requirements before release.
- Support deployment activities and coordinate testing validation required for production releases.
- Collaborate with technical and operational teams to ensure successful product deployment.
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- Quality Reporting & Performance Monitoring
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- Develop quality dashboards, testing reports, and performance metrics for management visibility.
- Monitor testing effectiveness, release quality, and product stability indicators.
- Provide recommendations that improve testing outcomes and product quality.
- Support data-driven decision-making through testing and quality analytics.
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- Stakeholder Collaboration & Continuous Improvement
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- Collaborate with product managers, business stakeholders, developers, designers, and technical teams throughout the product lifecycle.
- Support product quality initiatives and continuous improvement programs.
- Share quality assurance best practices and contribute to capability development across teams.
- Identify opportunities to improve testing efficiency, automation, and quality management practices.
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- Policies, Processes & Procedures
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- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
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- Information Security
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- Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
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