Windows Server Administrator
Role Overview The L3 Windows Server Administrator acts as the technical SME for Windows Server platforms, leading complex troubleshooting, major incidents, upgrades, and patching strategy. The role requires deep hands-on expertise, problem ownership, and technical decision-making capability.
Key Responsibilities Act as escalation point for complex Windows Server issues. Lead deep-dive troubleshooting for OS, performance, stability, and service-level issues. Own and execute server upgrades, patching strategy, and remediation plans. Design, plan, and govern server patching using Manage Engine, including compliance reporting. Provide advanced troubleshooting for file servers, shared folders, access control, and data availability issues. Handle Exchange Server troubleshooting and coordinate with messaging teams when required. Perform root cause analysis (RCA) for recurring or critical issues. Support major incidents, outages, and high-severity production problems. Maintain and govern server inventory, baseline configurations, and technical documentation. Review and approve operational changes related to Windows infrastructure. Mentor and guide L2 engineers on troubleshooting and best practices. Engage directly with customers and stakeholders in onsite Saudi Arabia client environment. Deliver outcomes under tight timelines and high operational pressure.
Technical Skills Required Strong hands-on expertise in Windows Server 2016, 2019, and above. Expert-level Windows OS troubleshooting and diagnostics. Strong experience in server patching automation and management using Manage Engine. Deep understanding of server maintenance, lifecycle management, and upgrades. Advanced knowledge of file servers, shared folders, and permissions architecture. Good technical understanding of Exchange Server architecture and troubleshooting. Strong experience in production environments with strict SLA requirements. Ability to lead and resolve high-impact technical issues.
Behavioral Skills Strong problem ownership and decision-making capability. Ability to perform under pressure during outages and critical situations. Leadership mindset with mentoring capabilities. Excellent coordination and stakeholder management skills.
Work Location & Availability (Both Roles) Client onsite role – Saudi Arabia Willingness to work in enterprise production environments. Ready for shift support, on-call, and escalation handling as required.