BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLEStore Manager | Majid Al Futtaim Life Style | Operations

ROLE SUMMARYThe Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILEEnsure that the highest levels of customer service are delivered by the entire store team at all times. Create innovative approaches to attract new customers, expand store traffic, and enhance profitability. Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales. Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail. Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner. Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management. Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
REQUIREMENTS4 – 5 years’ industry experience with Managerial Background experience A proven record of maximizing business performance Thinks Customer – Has a good understanding of main customer segments and helps team to understand them. Solicits customer feedback and ensures customer expectations are exceeded. Actively encourages “customer first” mindset. Leads the Way – Understand market trends and impact of value drivers directly affecting areas of responsibility (sector, function, geography). Ensures right resources are mobilized to ensure delivery. Prioritizes and allocates work among team members in Drives Impact – Make informed decisions and clearly communicates rationale behind them. Proactively identify and seek relevant information and data from team to make decisions. Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made. Makes hard decisions, knows when to make a call versus delegating upwards
WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.