About the Role

Hilton is seeking an Information Systems Manager (Pre-opening) for its Hilton Airport property in Dammam, Eastern region. This full-time role involves leading IT strategy and operations, ensuring system performance and security, and supporting hotel operations during the pre-opening phase and beyond. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Support the design and execution of IT initiatives across multiple properties, aligning with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services.
• Monitor, diagnose, and adjust performance on LAN and network servers, managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability.
• Identify and implement solutions for user concerns related to personal computing, software applications, and network connectivity, providing training and support.
• Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures.
• Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time and within budget.
• Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
• Recruit, train, supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements.

Qualifications and Experience

• A minimum of 5-10 years of experience in information systems management or a related field.
• Demonstrated passion for hospitality.
• Ability to act with integrity and uphold ethical standards.
• Proven leadership skills to inspire and guide teams.
• Strong commitment to teamwork and collaborative outcomes.
• A sense of ownership and accountability for responsibilities.
• Focus on timely execution and disciplined approach to tasks.

About Hilton

Hilton is a global hospitality leader recognized for its award-winning workplace culture. The company has welcomed over 3 billion guests worldwide, adhering to its founding vision of spreading the light and warmth of hospitality. Hilton has been repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune, offering a suite of world-class brands and a commitment to providing exceptional guest experiences.

Work Environment

This role is based at the Hilton Airport property in Dammam, Eastern region, and is a full-time position. The Information Systems Manager will work within a team environment, contributing to the overall success of hotel operations and technology infrastructure.