The Business Development Manager – Gift Cards will support the growth of the Shukran Gift Cards business across physical, digital, and partner channels, with a particular focus on expanding B2B sales. This role involves sales support, partnership coordination, and program execution to drive revenues, improve customer engagement, and ensure seamless day-to-day operations.
Key responsibilities include:
Sales & Growth Support the delivery of sales and revenue targets across all channels (consumer, B2B, digital, partner) Take a proactive role in driving B2B growth by identifying and approaching corporate clients, aggregators, and distributors Prepare and coordinate proposals, offers, and presentations for corporate and partner clients. Track and maintain the sales pipeline, account activity, and performance dashboards
Partnership Coordination Manage day-to-day relationships with partners across all channels, with closer management of B2B and corporate clients Support onboarding and integration of new partners, ensuring timely completion of documentation and system setup Coordinate with Finance and Legal on contracts, invoicing, and compliance requirements Monitor partner sales performance and provide regular feedback and improvement suggestions
Marketing & Promotions Work with the Marketing team to implement campaigns and initiatives that boost gift card awareness and sales across consumer and B2B channels Support the execution of seasonal, tactical, and partner-specific promotions both online and in-store Track campaign effectiveness and share learnings to enhance future performance
Program Operations Support the daily operations of the gift card program, including issuance, redemption, reporting, and reconciliations. Assist with product enhancements, launches, and integration with loyalty and payment systems. Work with internal teams (Finance, IT, Customer Care, Marketing) to resolve operational issues and deliver seamless execution
Analytics & Reporting Monitor and report on key metrics such as sales, redemptions, breakage, and channel performance Provide insights and recommendations with a focus on optimizing B2B sales and overall growth Maintain and update dashboards, trackers, and market/competitor insights
PROFILE FOR EFFECTIVENESS:Qualifications Bachelor’s degree in business, Marketing, or related field3–5 years’ experience in sales, partnerships, or account management, ideally in retail, loyalty, or payments Strong interest in sales and business development, particularly in the B2B space Good communication and presentation skills with ability to engage external clients Data-driven mindset with strong Excel/Power Point skills; CRM experience is a plus
Key Competencies Commercially driven and target-oriented Strong relationship-building and client engagement skills Analytical and detail-oriented, with good problem-solving ability Proactive, adaptable, and eager to learn Strong team player with cross-functional collaboration skills Excellent verbal and written communication in English (Arabic is a plus)