About the Role

We are looking for a Helpdesk Trainee to join our IT team and support employees with their day-to-day technical issues. This is an entry-level opportunity for someone who is interested in IT support and wants to develop their technical and problem-solving skills in a fast-paced environment.

The trainee will assist with troubleshooting hardware, software, and access-related issues while ensuring employees receive timely and professional support.

• Provide first-level IT support to employees and help resolve basic technical issues.

• Respond to helpdesk requests through the ticketing system and follow up until resolution.

• Troubleshoot common hardware, software, network, and access issues.

• Assist employees with laptop, monitor, headset, printer, and other IT equipment issues.

• Support user account setup, password resets, and access requests.

• Install and configure basic software and applications.

• Escalate complex technical issues to the appropriate IT team when needed.

• Maintain accurate records of IT requests, issues, and solutions.

• Assist with IT asset tracking and equipment handover.

• Follow IT policies, security procedures, and company guidelines.

• Learn and develop technical support skills through hands-on experience and guidance from the IT team.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

• Fresh graduate or up to 1 year of experience in IT support or helpdesk.

• Basic understanding of computers, operating systems, and common software applications.

• Basic troubleshooting and problem-solving skills.

• Good communication and customer service skills.

• Willingness to learn and develop technical skills.

• Good command of English.

• Ability to work effectively in a team and support multiple requests.

• Internship or training experience in IT support or helpdesk.

• Basic knowledge of Microsoft 365, Windows, networking, or IT ticketing systems.

• Familiarity with IT asset management or service desk tools.