About the IT Specialist Role

Delta Hotels and Resorts® is seeking a Full-time IT Specialist to join our team in Jiddah and Makkah, Saudi Arabia. This role is designed for individuals with 0-1 years of experience who are prepared to support our hotel operations through effective IT management and user assistance.

Role Overview

The IT Specialist is responsible for maintaining the integrity and functionality of the hotel's information technology systems and equipment. This includes providing essential technical support to end-users, managing network infrastructure, and ensuring the security of company assets and data. The specialist will adhere to all company policies and procedures, protect company assets, and address guest service needs related to technology, fostering positive working relationships with colleagues.

Core Responsibilities

• Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software, systems, internet access, hardware, and peripheral equipment.
• Refer major problems or defective products to external vendors or technicians as necessary.
• Respond to program error messages by identifying and correcting problems or terminating the program.
• Enter commands and activate controls on computer and peripheral equipment.
• Inspect, test, and diagnose computer equipment and systems.
• Maintain an accurate inventory of all technology devices.
• Maintain computer networks, support server system(s), and supporting software.
• Provide network communications support.
• Maintain and upgrade hardware, software, and website technical architecture related to hardware and telecommunication connectivity.
• Perform system backups.
• Provide end-user support.
• Manage user accounts, including setup, removal, and resetting passwords, to ensure confidentiality and proper use.
• Install, configure, and modify workstations.
• Modify workstations, including the setup of cables, desktop computers, laptops, docking stations, and printers.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Secure all backup tapes and computer/telephone rooms.
• Educate users regarding procedures for securing Personal Identifiable Information (PII).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Required Experience

Candidates for this position should possess 0-1 years of relevant experience in an IT support or specialist role. A foundational understanding of computer systems, networks, and user support principles is essential to effectively perform the duties outlined.

About Delta Hotels and Resorts®

Delta Hotels and Resorts®, part of Marriott International, is dedicated to providing a seamless travel experience for modern frequent travelers. The brand focuses on delivering essential services while eliminating unnecessary complexities, ensuring guests can concentrate on what matters most. With a growing global presence in Canada, the United Kingdom, and the United States, and expanding across markets worldwide, Delta Hotels by Marriott maintains a warm, wise, and controlled approach to hospitality, offering purposeful service and attention to detail.

Commitment to Equal Opportunity

Marriott International is an equal opportunity employer, committed to welcoming all individuals and providing access to opportunity. We actively cultivate an environment where the unique backgrounds of our associates are valued and celebrated, recognizing that our greatest strength comes from the rich blend of culture, talent, and experiences within our global team. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other bases protected by applicable law.