About the Role

DHL is seeking a Territory Manager to join our team in the Eastern Province. This full-time position reports directly to the Direct Sales Manager and is primarily responsible for generating revenue within an assigned geographical sales territory. The role focuses on developing, servicing, and retaining existing customers, as well as actively acquiring new business opportunities to expand DHL's market presence. Candidates should possess 5-10 years of relevant experience.

Core Sales and Business Development

• Maintain a regular call cycle to existing DHL customers to build strong, multi-level relationships and sustain current sales revenue.
• Probe, question, and thoroughly understand customer needs and requirements to identify how DHL’s service offerings can add value to their business.
• Identify potential opportunities and negotiate with existing customers to maximize their use of DHL’s services, generating additional profitable sales revenue.
• Source and action new business leads, persuading potential customers to utilize DHL services to generate additional profitable revenue from new accounts.

Customer Relationship Management

• Act as an ambassador for DHL at all times, attending to customer needs in a professional, friendly, and courteous manner.
• Ensure a high level of professional rapport is developed and maintained with all customers.
• Follow up on all customer inquiries and direct customers to the correct DHL department when further information is required.
• Take ownership of service failures and ensure the correct person resolves the issue, ensuring all customer complaints and problems are handled quickly and efficiently.
• Liaise with every department responsible for customer interactions.

Operational and Financial Oversight

• Monitor credit issues and liaise with the Customer Accounting Department, taking action where necessary to ensure outstanding money is collected.
• Update and maintain call details on COMET, ensuring appropriate IBS forms are updated so that all information is accessible for future reference and monitoring.
• Analyze figures and reports to spot trends and identify issues, taking appropriate action to maximize revenue.

Required Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Essential telephone/sales experience in a multi-national company with customer interface experience.
• Thorough knowledge of DHL products, services, shipments, rates, discounts, and competitor services.

Essential Skills and Personal Attributes

• Excellent verbal communication skills and interpersonal style.
• Excellent personal presentation, grooming, and hygiene.
• Excellent organizational skills, including the ability to prioritize workload.
• Ability to effectively contribute as a team member within a busy environment.
• Proven ability to work under pressure in a fast-paced, time-sensitive environment.
• Demonstrated ability to use initiative and judgment to solve job-related issues.
• Professional telephone behavior.
• Customer service attitude with a controlled temperament.
• Dedicated, hardworking, and enthusiastic.
• Flexible and prepared to work long hours.
• Reliable.