About the Laundry Associate Wardrobe Role

Rosewood Red Sea is seeking a Laundry Associate – Wardrobe to join its team in Saudi Arabia. This full-time position is integral to the daily operation of the wardrobe and uniform section within the Housekeeping and Laundry Department, ensuring all operations meet luxury hospitality standards and hotel procedures.

Purpose of the Role

The Laundry Associate – Wardrobe plays a key role in maintaining professional presentation standards across the hotel. This involves ensuring all associates receive clean, well-maintained, and properly fitted uniforms in a timely and efficient manner, directly contributing to the overall success of the hotel and guest satisfaction.

Key Responsibilities: Uniform Management

• Issue, receive, inspect, store, and coordinate associate uniforms according to established procedures.
• Collect and open the Wardrobe room promptly to ensure associates receive uniforms on time.
• Issue new associates’ wardrobes upon arrival and collect former associates’ wardrobes before departure, ensuring good condition and necessary repairs.
• Receive, sort, and double-check the condition of uniforms, thoroughly recording all outgoing and incoming items from outsourced laundry before storing and issuing.
• Prepare and dispatch uniforms to outsourced laundry according to hotel procedures, ensuring timely follow-up for return.
• Verify the quality, cleanliness, pressing standards, and quantity of all uniforms returned from outsourced laundry, reporting discrepancies to the Laundry Supervisor.
• Inform the Tailor/Laundry Supervisor of any unremovable stains, damage, or abuse noticed in checked uniforms.
• Separate uniforms requiring repair or special treatment and forward them to the Tailor and/or Laundry Manager for immediate action.

Operational Coordination and Inventory

• Ensure all associate wardrobes returned from laundry are stored carefully with strict control maintained.
• Maintain sufficient stock of uniforms, bags, and laundry lists for associates.
• Assist the Tailor/Laundry Supervisor in checking the quality and quantity of all new incoming textiles to ensure they meet hotel specifications and apply accurate stamps.
• Inform the Housekeeping office of any stock required (*, buttons, wardrobe orders) before it runs out.
• Liaise with the current wardrobe supplier regarding orders or issues, ensuring a clear handover if matters are unresolved.
• Keep associates and their managers updated on any problems that may delay wardrobe arrival.
• Conduct sweeps of female and male locker rooms to collect any left wardrobe items for laundering and recirculation.

Departmental Support and Administrative Duties

• Support new members of the housekeeping team.
• Ensure a sound knowledge of all wardrobe garments, aligning with a ‘retail’ ambience.
• Complete all paperwork clearly and accurately, ensuring it is up to date.
• Deal with associate queries professionally.
• At the end of each month, divide and code all invoices by department.
• Check outsourced laundry invoices for accuracy in quantities and services before submission.
• Report all malfunctions on assigned floors to the Engineering department and follow up as required.

Workplace Standards and Equipment Maintenance

• Ensure the wardrobe area is always in immaculate condition.
• Ensure all company minimum brand standards have been implemented.
• Ensure all associates’ equipment, including embroidery and sewing machines, is well-maintained and in proper working order.
• Embroider pillowcases and other items as required.
• Ensure the safety and return of all key cards and iPods, reporting any loss immediately to the housekeeping office.
• Turn lost and found items directly into Security, following the lost property procedure.