About the Role

Xebia is seeking an experienced and proactive Sales Manager for a full-time position based in Riyadh, Saudi Arabia. This role requires a professional with 5-10 years of experience in sales and account management, focusing on driving new business development and managing key client relationships. The successful candidate will play a pivotal role in expanding Xebia's presence within the BFSI (Banking, Financial Services, and Insurance) and government sectors in the region.

Role Purpose and Scope

This position demands a highly motivated individual with a proven track record in identifying and securing new business opportunities, conducting cold outreach, and executing strategic sales initiatives. The Sales Manager will be responsible for the entire sales cycle, from prospecting and lead generation to building strong client relationships and closing deals. Additionally, the role involves comprehensive account management to ensure long-term client satisfaction and growth across existing accounts.

Key Responsibilities

• Identify and pursue new business opportunities within the services sector across the Middle East through proactive outreach.
• Conduct cold calling, emailing, and other methods to generate leads, schedule meetings, and identify business potential.
• Target key decision-makers within accounts to present tailored solutions and facilitate deal closure.
• Build and maintain a robust pipeline of new business, consistently achieving sales targets and KPIs.
• Develop and implement strategies to enhance the company's market presence in the BFSI and government sectors.
• Analyze market trends, customer needs, and the competitive landscape to formulate effective sales pitches and proposals.
• Document sales activities and customer interactions within the CRM system, ensuring timely follow-ups and responses.

Account Management and Project Oversight

• Manage and cultivate a portfolio of existing BFSI and government accounts to ensure sustained satisfaction and growth.
• Serve as the primary point of contact for key accounts, addressing their needs and identifying additional sales opportunities.
• Provide comprehensive customer service and after-sales support to foster strong client relationships.
• Oversee the successful delivery of projects for BFSI and government clients, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with internal teams to ensure all project requirements are met and client expectations are exceeded.
• Negotiate contracts, agreements, and project scopes with clients.

Market Intelligence and Compliance

• Continuously monitor market trends, customer behavior, and competitor activities to refine sales strategies and targeting.
• Prepare regular sales reports, forecasts, and updates for senior management, detailing key achievements, challenges, and market insights.
• Participate in industry events, webinars, and client meetings to stay current with developments and expand professional networks.
• Ensure adherence to local regulations, company policies, and industry standards.
• Identify potential risks and proactively address challenges to maintain customer satisfaction and project delivery.

Candidate Profile

The ideal candidate will possess 7+ years of experience in sales and account management, with a strong background in the Riyadh market. Essential qualifications include a proven ability in new business development, strategic account management, and effective project oversight. A proactive approach to sales, strong relationship-building capabilities, and a commitment to client satisfaction are critical for success in this full-time Sales Manager position.