IBM Integration Team Lead Opportunity at DXC Technology

DXC Technology is seeking an experienced IBM Integration Team Lead to join our team in Riyadh, Saudi Arabia. This full-time role involves leading L2 Application Support for enterprise IBM Integration platforms and services, ensuring high availability, stability, and reliable day-to-day operations.

Role Overview

The IBM Integration Team Lead will provide technical leadership and hands-on support for critical IBM Integration environments, including IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower. This position is central to managing complex application support incidents, service requests, and production issues, ensuring adherence to defined SLAs and operational standards.

Key Responsibilities

• Lead the L2 Application Support team responsible for enterprise IBM Integration platforms and services.
• Provide technical leadership and hands-on support for IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower environments.
• Manage and resolve complex application support and integration incidents, service requests, and production issues within defined SLAs.
• Lead troubleshooting, root cause analysis, and resolution of critical integration issues across APIs, message flows, interfaces, queues, and connected applications.
• Provide expertise in IBM Integration technologies, including ACE, IIB, DataPower, message flows, MQ integration, and APIs.
• Monitor integration platforms proactively to identify performance, availability, capacity, and connectivity issues.
• Coordinate with application development, infrastructure, middleware, database, network, security, and vendor teams to resolve complex production incidents.
• Act as the technical escalation point for L2 support issues and provide guidance to support engineers.
• Lead incident, problem, and change management activities in accordance with ITIL and enterprise application support processes.
• Perform detailed root cause analysis (RCA) for recurring and critical incidents and drive permanent corrective actions.
• Ensure effective management of production deployments, configuration changes, certificates, connectivity, and integration components.
• Establish and maintain application support processes, operational procedures, monitoring standards, and support documentation.
• Work closely with business stakeholders and technical teams to understand production issues and communicate service impact.
• Identify opportunities for automation, monitoring improvements, and operational efficiency across the IBM Integration landscape.
• Mentor and develop L2 support engineers, conducting knowledge-sharing sessions to build team capability.
• Ensure compliance with enterprise security, governance, audit, availability, and operational standards for IBM integration platforms.
• Support capacity planning, platform upgrades, environment management, and continuous improvement initiatives.

Required Qualifications and Experience

• 12+ years of overall IT experience, with significant experience in IBM Integration and application support.
• Strong experience leading L2 Application Support teams in enterprise production environments.
• Proven ability to lead technical teams, manage escalations, coordinate across multiple technology teams, and communicate effectively with business stakeholders.
• Strong analytical, problem-solving, leadership, and stakeholder-management skills.

Desired Experience

• Experience in banking/financial services or other large enterprise environments is highly desirable.

Location and Employment Type

This is a full-time position based in Riyadh, Saudi Arabia. DXC Technology is committed to building a strong team to support its enterprise integration platforms.