About the Role

Chalhoub Group is seeking a Fashion Consultant for Swarovski to join their team in Riyadh, Saudi Arabia. This full-time role involves delivering exceptional guest experiences and achieving sales targets within a luxury retail environment. The position requires 2-5 years of relevant experience, specifically a minimum of 2 years in a luxury fashion brand.

Company Overview

For over seven decades, Chalhoub Group has operated as a partner and creator of luxury experiences across the Middle East. The Group manages a portfolio of more than 10 owned brands and provides distribution and marketing expertise for over 400 international names in luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Chalhoub Group focuses on shaping the future of luxury retail through innovation and new technologies, delivering omnichannel experiences across more than 950 stores, online platforms, and mobile applications. The company fosters a people-centric culture rooted in diversity, equity, and inclusion, employing over 16,000 professionals across eight countries in the Middle East and with a presence in LATAM.

Key Responsibilities

• Achieve individual and collective sales targets.
• Deliver an exceptional Guest Experience.
• Support the implementation of CRM, CX, and other key customer and people initiatives in-store.
• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Drive client relationships within an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect operations are conducted within Service-level agreements (SLAs).
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote the loyalty program (MUSE) and stay up-to-date with app offerings.
• Support in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input on what is performing well or not well within the store.

Qualifications and Experience

• A minimum of 2 years of experience in a Luxury Fashion Brand.

Career Development and Culture

Chalhoub Group offers opportunities for career growth through enriching experiences, learning and development programs, and exposure to various assignments or internal mobility. The Group is committed to inclusion and diversity, welcoming all applicants and ensuring equal opportunity without regard to gender, age, race, religion, national origin, or disability status.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role operates within a dynamic retail environment focused on luxury fashion and customer experience.