We are looking for a customer service employee with prior experience, who possesses high communication and tact skills to answer calls and inquiries from customers and follow up with them via phone and communication channels, contributing to delivering a professional customer experience.

Responsibilities:

- Professionally receive and respond to customer calls.

- Respond to customer inquiries via phone and communication channels.

- Follow up with customers and accurately record their requests and feedback.

- Direct customers to the relevant department or staff member.

- Monitor customer satisfaction after service delivery.

- Organize customer data, appointments, and follow-ups.

- Handle complaints and inquiries in a professional manner.

- Coordinate with the sales and service teams to ensure quick response to the customer.

- Prepare brief reports on communications and follow-ups when needed.

Requirements:

- Prior experience in customer service and answering calls is a must.

- Must reside near the workplace or have easy access and adhere to working hours.

- Excellent communication skills and high ability to deal with customers.

- Tact, good التعامل, and professional appearance.

- Proficiency in using computers and Microsoft Office programs.

- Proficiency in handling WhatsApp and various communication channels.

- Ability to organize, follow up, and work under pressure.

- Quick response and problem-solving.

- Commitment, discipline, and ability to work within a team.

Preferred:

- Prior experience in customer service centers.

- Experience in following up with customers and converting inquiries into appointments or sales opportunities.

- Ability to handle more than one chat and task simultaneously.

We offer:

- A professional and stable work environment.

- Salary and benefits determined according to experience and competence.

- Opportunities for development and career growth.