About IHG Hotels & Resorts and InterContinental The Red Sea Resort

IHG Hotels & Resorts is a global hospitality company. The InterContinental Hotels & Resorts brand, established in 1946, is known for luxury travel and cultural discovery. This role is based at the InterContinental The Red Sea Resort, a luxury destination located in Umluj, Tabuk, within an archipelago of over 90 pristine islands. The resort features 210 sea-facing rooms with direct beach access, seven gastronomic experiences, extensive recreational facilities, a spa, a health club, and curated event spaces.

The Role of Room Allocation Coordinator

As a Room Allocation Coordinator, you will play a key role in ensuring the smooth operation of the Front Office by effectively planning, coordinating, and managing guest room allocations. This is a full-time position suitable for candidates with 0-1 years of experience, focusing on meticulous attention to detail and proactive problem-solving in a dynamic hotel environment.

Key Responsibilities

• Manage the initial allocation of rooms for arriving guests based on reservation details, room categories, guest preferences, and operational requirements.
• Review and adjust room allocations throughout the day according to changing guest needs, room readiness, and operational constraints.
• Ensure guest preferences, special requests, and profile information are carefully considered during the room allocation process.
• Prioritize room allocations for VIPs, repeat guests, special occasions, and guests with specific requirements.
• Monitor room availability, room status, and inventory to ensure the most effective use of available rooms.
• Coordinate closely with Front Office, Housekeeping, Reservations, Guest Relations, and Engineering regarding room readiness and allocation requirements.
• Proactively identify potential room allocation challenges and support the team in resolving them before guest arrival.
• Manage room allocation changes arising from early arrivals, late departures, room moves, extensions, upgrades, out-of-order rooms, and other operational requirements.
• Maintain accurate and up-to-date room allocation information within the Property Management System.
• Ensure all room changes and allocations are communicated clearly to relevant departments.
• Support smooth arrival operations by ensuring rooms are allocated strategically and guest requirements are anticipated wherever possible.
• Escalate room shortages, allocation conflicts, or operational concerns to Front Office Management in a timely manner.
• Maintain confidentiality when handling guest information, preferences, and profiles.
• Uphold InterContinental’s guidelines and service standards, consistently meeting or exceeding performance expectations.
• Support additional Front Office operational requirements as assigned.

Candidate Profile and Requirements

• Previous experience within Front Office, Reservations, Guest Relations, or Rooms operations is preferred.
• Strong understanding of hotel room inventory, room categories, and Front Office operations.
• High level of attention to detail and accuracy.
• Strong organizational and time-management skills.
• Proactive and systematic approach to daily tasks.
• Ability to prioritize and manage multiple operational changes throughout the day.
• Strong interpersonal and communication skills.
• Guest-focused mindset with the ability to anticipate guest needs and preferences.
• Ability to make practical and timely decisions in a fast-paced operational environment.
• Comfortable working independently while maintaining close coordination with multiple departments.
• Able to handle pressure while maintaining a positive and professional approach.
• Strong problem-solving skills and operational awareness.
• Knowledge of Property Management Systems and hotel reservation systems is preferred.
• Good knowledge of MS Office applications.
• Willingness to work flexible hours according to operational requirements.
• Ability to work effectively as part of a team and support Front Office operations when required.

Training and Reporting Structure

The successful candidate will receive dedicated training on the resort’s room allocation processes, systems, guest preferences, and operational standards. Following this training period, the position will report directly to the Front Office Department.

Our Commitment to Employees

IHG Hotels & Resorts provides a supportive environment for professional growth and success. We offer a competitive salary, a full uniform, impressive room discounts, and comprehensive training. Our mission is to foster inclusive teams that celebrate diversity and encourage colleagues to bring their authentic selves to work. We are committed to supporting employee wellbeing through our myWellbeing framework, addressing health, lifestyle, and workplace needs.