About Unifonic and the Key Account Manager Role

Unifonic is an AI-native customer experience platform purpose-built for emerging markets, recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA and pioneers sovereign, agentic AI through its Agentic Studio platform. We are seeking a Key Account Manager to join our team in Riyadh, Riyadh Province, on a full-time basis.

Role Purpose and Team Context

The Sales team at Unifonic aims to drive revenue while acting as trusted consultants to customers. As a Key Account Manager, you will build and maintain strong relationships with strategic enterprise customers while driving business growth. This role involves managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. You will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Required Skills and Professional Attributes

• Technical and Commercial Acumen: Proficiency in CRM platforms (*, Salesforce, HubSpot, Microsoft Dynamics), strong forecasting and pipeline management, data analysis and reporting, strategic planning and account growth management, proposal development, and commercial documentation.
• Communication and Relationship Management: Excellent negotiation, communication, and presentation skills, strong business development and solution-selling capabilities, and expertise in customer relationship management (CRM) best practices including retention and expansion strategies.
• Core Competencies: Analytical thinking and problem-solving, ownership and accountability, effective collaboration, adaptability and continuous learning, mentorship and knowledge sharing, resilience under pressure, quality orientation and attention to detail, and advocacy for efficiency and innovation.

Compensation and Work Environment

This full-time position offers a competitive salary and bonus. Unifonic fosters a culture that thrives on creativity, collaboration, and fun, welcoming and celebrating every idea. As shareholders, Unifones are innovators shaping the future together.