About the Role

Marriott International invites applications for a Room Service Manager in Riyadh. This full-time, entry-level management position is responsible for the daily operations of room service, ensuring high standards in food and beverage delivery to guestrooms and hospitality suites. The role focuses on achieving guest and employee satisfaction while managing the operating budget and supporting the wider food and beverage team.

Key Responsibilities

• Supervise and manage daily room service operations, ensuring compliance with all policies, standards, and procedures.
• Oversee staffing levels to meet guest service, operational needs, and financial objectives.
• Administer property policies fairly and consistently, communicating areas needing attention to staff.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to identify optimal solutions and resolve operational problems.
• Recognize and maintain standards for product quality and presentation.
• Assist in other food and beverage outlets when required to support the culinary team.

Team Leadership and Development

• Lead, influence, and encourage team members using effective interpersonal and communication skills.
• Serve as a role model, demonstrating appropriate behaviors and advocating sound financial decision-making with integrity.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring progress.
• Develop specific goals and plans to prioritize, organize, and accomplish work efficiently.
• Ensure and maintain employee productivity levels and foster a collaborative team environment.
• Identify developmental and educational needs, providing coaching, mentoring, or training to enhance skills.
• Support new hire orientation and train staff on cash handling and credit policies and procedures.
• Solicit employee feedback, utilize an open-door policy, and review satisfaction results to address concerns.

Guest Experience and Financial Management

• Deliver service that exceeds expectations to ensure high levels of customer satisfaction and retention.
• Improve service by guiding individuals to understand guest needs, providing feedback and coaching as required.
• Manage day-to-day operations, ensuring quality, adherence to standards, and consistent meeting of customer expectations.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.
• Empower employees to provide excellent customer service and interact with guests to obtain feedback on product and service.
• Handle guest problems and complaints effectively and professionally.
• Comprehend budgets, operating statements, and payroll progress reports to assist in the financial management of the department.
• Participate in the management of controllable expenses to achieve or exceed budgeted goals.

Qualifications and Experience

• High school diploma or GED with a minimum of 4 years of experience in food and beverage, culinary, or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, combined with a minimum of 2 years of experience in food and beverage, culinary, or a related professional area.

About Marriott International and The Ritz-Carlton

Marriott International is a global leader in hospitality, with a portfolio of renowned brands including The Ritz-Carlton. At The Ritz-Carlton, the "Gold Standards" guide the team in delivering exceptional luxury service and creating memorable guest experiences. The culture emphasizes empowerment, creativity, and compassion, fostering an environment where professionals can thrive and contribute to a legacy of excellence. Joining this team offers the opportunity to be part of a global brand leader in luxury hospitality.